Service Communications Advisor
Service Communications Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a detail-oriented and proactive Service Communications Advisor to join our team in Austin TX. This role is responsible for managing client communications addressing service inquiries and ensuring that every customer receives clear timely and accurate information. The ideal candidate will have strong communication skills problem-solving abilities and a dedication to delivering high-quality service.
Responsibilities
Serve as the primary point of contact for client service-related communications.
Respond to inquiries via phone email and written correspondence in a professional and timely manner.
Coordinate with internal departments to resolve client concerns and ensure service delivery standards are met.
Maintain detailed records of all communications and follow-up actions.
Prepare and distribute service updates reports and relevant documentation.
Assist in developing and improving communication processes to enhance client satisfaction.
Qualifications :
Qualifications
Bachelors degree in Communications Business Administration or a related field preferred.
Proven experience in a client service or communications role.
Exceptional verbal and written communication skills.
Strong organizational skills with attention to detail.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite and CRM systems.
Additional Information :
Benefits
Competitive salary ($62000 $66000 per year).
Opportunities for professional growth and career advancement.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
