Customer Service Specialist

About the role

The GelBottle Inc. is on an exciting growth journey and were looking for a Customer Service Specialist to be part of our vibrant founder-led company. If youre passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands this is your chance to make a significant impact!

Were looking for a customer-focused professional to join our team and help deliver outstanding service across phone email and live chat. Our community means everything to us and we pride ourselves on resolving every issue with the highest level of care and urgency. Youll be the first point of contact for our customers by responding to enquiries offering expert advice and ensuring every interaction is handled with empathy and efficiency.

Youll also manage order processing and returns recommend products tailored to individual needs and provide support with technical queries. Every conversation is a chance to strengthen our relationship with our community and create a positive lasting impression.

Additional responsibilities include:

• Providing accurate information about our products services and policies.
• Maintaining a strong understanding of The GelBottle Inc product range including new releases and discontinued items.
• Reporting common customer issues and trends to the management team to help improve our products and services.
• Collaborating with sales marketing and technical teams to ensure a seamless customer experience.
• Making outbound sales calls to prospective and existing customers to promote our products and services.
• Building and nurturing strong relationships with customers to encourage loyalty and repeat business.

This is a hybrid role approx. 2 days a week based at our Brighton HQ.

About you:

Were looking for someone who thrives in a fast-paced customer-focused environment and enjoys being part of a collaborative and specialised team. Youll bring a calm professional approach to every interaction with the confidence to communicate clearly and the flexibility to adapt to changing priorities. A strong sense of ownership and a commitment to delivering high-quality service are essential especially when resolving customer issues with care:

• Confidence working in a contact centre environment.
• Excellent written English and clear articulate verbal communication.
• A helpful and professional attitude with the ability to communicate with clarity and credibility.
• Experience using online communication tools and social media with an understanding of brand tone of voice.
• The ability to build rapport and foster positive relationships with stakeholders.
• A proactive mindset and a commitment to teamwork.
• Willingness to work occasional long hours or weekends when needed.

Preferred experience:

• Familiarity with omnichannel communications including telephone email live chat WhatsApp and Instagram.

Why TGB

At TGB were driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team members contributions and offer a range of rewards and recognition to celebrate your achievements.

What we can offer you:

Hybrid working

Yearly company bonus

1000 yearly personal development fund

5 study days a year

25 days holiday bank holidays

Daisy days (extra 2 days off throughout the year)

Holiday purchase scheme (5 days)

Birthday bonus (after one years service)

Enhanced maternity Leave

Long service award (additional holiday allowance)

3 months sabbatical offered upon 3 years service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on spa treatments and consumer products

Life assurance pension scheme

Regular funded company events

Season ticket loan

What happens next

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

5. Meet & Greet with team (1hr)

Please note: We may close this role early if we find the right person sooner than expected - so if youre interested we want to hear from you soon.