Job Description
Our client a global company within the online gaming industry is looking for a Swedish-speaking Customer Service & Fraud Lead to join their team in Malta.
This is a key role with responsibility for building and leading a dedicated Swedish market support function. The successful candidate will be instrumental in establishing processes training and content for their team while ensuring alignment with existing company standards.
The role reports directly to the Head of Customer Service in Malta and involves close collaboration with Compliance and senior management.
Location: Hybrid - Saint Julians
Responsibilities:
As a Customer Service & Fraud Lead your broad responsibilities will include but are not limited to:
Build and lead a comprehensive Customer Support and Fraud teamIdentify trends and escalate potential issues promptlySet objectives and align team goals with wider company strategyEnsure compliance with operational and regulatory requirements including KYC GDPR and account securityWork closely with the MLRO raising internal reports where requiredTranslate procedures and documentation as neededProvide hands-on customer support when requiredManage day-to-day operational support tasks as they arise
Requirements:
Native or fluent Swedish with strong written and spoken EnglishMinimum of 2 years experience in online gaming with leadership exposureExcellent communication and people management skillsStrong attention to detail with the ability to prioritise and make sound decisionsSolid understanding of regulatory requirements with particular focus on the Swedish licence
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
Freshly stocked kitchen with daily ingredients providedPrivate health insurance and wellness benefitTraining and development allowance to support career growthRegular social events and team activitiesFlexible hybrid working arrangements
Job Description Our client a global company within the online gaming industry is looking for a Swedish-speaking Customer Service & Fraud Lead to join their team in Malta.This is a key role with responsibility for building and leading a dedicated Swedish market support function. The successful candid...
Job Description
Our client a global company within the online gaming industry is looking for a Swedish-speaking Customer Service & Fraud Lead to join their team in Malta.
This is a key role with responsibility for building and leading a dedicated Swedish market support function. The successful candidate will be instrumental in establishing processes training and content for their team while ensuring alignment with existing company standards.
The role reports directly to the Head of Customer Service in Malta and involves close collaboration with Compliance and senior management.
Location: Hybrid - Saint Julians
Responsibilities:
As a Customer Service & Fraud Lead your broad responsibilities will include but are not limited to:
Build and lead a comprehensive Customer Support and Fraud teamIdentify trends and escalate potential issues promptlySet objectives and align team goals with wider company strategyEnsure compliance with operational and regulatory requirements including KYC GDPR and account securityWork closely with the MLRO raising internal reports where requiredTranslate procedures and documentation as neededProvide hands-on customer support when requiredManage day-to-day operational support tasks as they arise
Requirements:
Native or fluent Swedish with strong written and spoken EnglishMinimum of 2 years experience in online gaming with leadership exposureExcellent communication and people management skillsStrong attention to detail with the ability to prioritise and make sound decisionsSolid understanding of regulatory requirements with particular focus on the Swedish licence
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
Freshly stocked kitchen with daily ingredients providedPrivate health insurance and wellness benefitTraining and development allowance to support career growthRegular social events and team activitiesFlexible hybrid working arrangements
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