Customer Service Rep (07133)
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Job Location:
Montpelier, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier United States. As the face of our organization youll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers experiences while working in a dynamic and supportive environment.
- Serve as the primary point of contact for customer inquiries providing prompt and accurate information
- Handle customer complaints and concerns with empathy and professionalism working towards positive resolutions
- Process orders returns and exchanges efficiently while maintaining attention to detail
- Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
- Maintain up-to-date knowledge of products services and company policies to provide accurate information to customers
- Document customer interactions and update customer records in our CRM system
- Identify and escalate complex issues to appropriate team members or management when necessary
- Participate in team meetings and training sessions to continuously improve customer service skills
- Contribute to the development of customer service best practices and standard operating procedures
- Meet or exceed established performance metrics and quality standards
Qualifications :
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely
- Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
- Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
- Proficiency in using computer systems including keyboard and touch screen interfaces
- Experience with customer relationship management (CRM) software
- Ability to multitask and manage time effectively in a fast-paced environment
- Basic math skills for processing transactions and handling financial inquiries
- Knowledge of conflict resolution techniques and the ability to remain calm under pressure
- Strong attention to detail and commitment to accuracy in all tasks
- Ability to work independently and collaboratively as part of a team
- Flexibility to adapt to changing priorities and customer needs
- High school diploma or equivalent; additional customer service training or certification is a plus
- Previous customer service experience preferred but not required for candidates demonstrating strong potential
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
