.Net Operate/Support Lead (Hybrid)
.Net Operate/Support Lead (Hybrid)
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Job Description
.NET OPERATE/SUPPORT LEAD (HYBRID)
Portuguese company hires for hybrid work
Location: Lisbon Portugal (at least 2 to 3 days onsite in Barcelona)
Language Requirements: Fluent English and Portuguese
Contract: 6 months (with possibility of extension)
Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.
Two open positions: one requiring on-site work 2 to 3 times per month in Barcelona and another based exclusively in Lisbon Portugal.
1 position:
About the Role
Were looking for an Operate/Support Lead to join a critical project in Lisbon delivering comprehensive support and enhancement services for local business applications. This role requires a proactive leader who can manage incident response change management and continuous improvement initiatives while guiding a technical team in a high-demand environment.
Key Responsibilities
- Lead the delivery of Incident Management Service Requests Change Management Problem Resolution and Preventive/Corrective actions
- Allocate tasks and provide technical/process guidance to the Operate team
- Coordinate with vendors to resolve application issues and manage SLA/KPI performance
- Ensure clear timely communication with business users Country IT and Shared Country Leads
- Collaborate on major outage assessments and contribute application-specific insights
- Identify and implement service improvement opportunities
- Manage and present weekly/monthly service review reports for internal and external stakeholders
Ideal Candidate Profile
We are looking for a professional who combines technical expertise with leadership and stakeholder management skills:
Languages: Fluent in Portuguese and English
Strong experience SQL Server SSIS and ETL processes
Solid background in ITIL-based operations and process implementation
Proven ability to manage teams lead reporting and coordinate with third-party vendors
Experience in Disaster Recovery and Business Continuity Planning
Strong skills in Risk Management escalation handling and customer communication
Why Join This Project
- Take the lead in a mission-critical support role with visibility across IT and business functions
- Work with modern Microsoft technologies in a dynamic environment
- Opportunity to extend the contract and grow with the project
- Collaborate with a skilled multinational team
2 position:
About the Role
We are looking for a talented and Operate/Support Lead to join a dynamic team supporting critical applications within a large-scale enterprise environment. This role involves both technical leadership and team coordination with direct interaction with business users and stakeholders.
Key Responsibilities:
- Lead the delivery of Incident Service Request Change Problem Preventive and Corrective Actions and Enhancement Services for applications in scope.
- Coordinate and allocate work within the Operate Team providing technical and process guidance.
- Monitor and resolve application issues in collaboration with internal teams and external vendors.
- Oversee SLA/KPI management ensuring high-quality service delivery and reporting.
- Ensure clear and timely communication to business users Country IT and regional leads.
- Provide application-specific input to assist in drafting major outage communications.
- Continuously identify and implement service improvement opportunities.
Required Skills and Experience:
These must be clearly listed in your CV to be considered.
- Fluent in Portuguese and able to communicate effectively with business users.
- Technical expertise in:.NETSQL ServerSSISETL processes
- .NET
- SQL Server
- SSIS
- ETL processes
- Proven experience in team leadership stakeholder management and reporting.
- Strong knowledge of ITIL and experience with process implementation.
- Experience with Disaster Recovery and Business Continuity Planning.
- Capable of preparing and delivering weekly and monthly service review reports.
- Experience in risk management and issue escalation handling.
- Confident in liaising with customers to manage expectations and resolve reported issues.
- Able to coordinate with internal teams and third-party vendors to ensure service continuity and application upgrades.
Note: This is a full onsite role in Lisbon remote or hybrid work is not an option.
Apply now to take a leadership role in a fast-paced collaborative environment.
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Employment Type
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