Technical Support Analyst (Junior)

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

About our client:

Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success this company has become known for its reliable and impactful solutions. Working alongside a high-performing and diverse team of professionals on a global scale the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion connectedness and an environment surrounded by opportunity.

What you will be doing:

Serve as the primary point of contact for customer tickets / escalations ensuring the ITSM tool is consistently updated.
Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs).
Proactively follow up on support issues liaising with the development team and delivering product fixes according to internal procedures.
Maintain a good understanding of the delivered solution.
Work in different business time zones and be available for on-call support 24/7.

What our client is looking for:

Knowledge of the telecom network environment
Proven experience in documenting support plans strategies and cases for a complex system.
Strong experience with at least one scripting language (Shell Python Perl) and a solid working knowledge of SQL/No-SQL databases.
Working knowledge of Unix and various application configurations with a focus on production support.
Excellent verbal and written communication skills with the ability to effectively communicate and influence stakeholders at all levels.
Able to work effectively both independently and as a self-sufficient team member.

Location/s:

Portugal / United Kingdom

Job ID:

J107008

For a more comprehensive list of opportunities that we have on offer do visit our website -

Requirements

Technical Support Analyst Junior Telecom Scripting SQL Unix Production Support Customer Service Global

Technical Support, Analyst, Junior, Telecom, Scripting, SQL, Unix, Production Support, Customer Service, Global

This is a remote position. About our client: Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the...

This is a remote position.

About our client:

What you will be doing:

Serve as the primary point of contact for customer tickets / escalations ensuring the ITSM tool is consistently updated.
Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs).
Proactively follow up on support issues liaising with the development team and delivering product fixes according to internal procedures.
Maintain a good understanding of the delivered solution.
Work in different business time zones and be available for on-call support 24/7.

What our client is looking for:

Knowledge of the telecom network environment
Proven experience in documenting support plans strategies and cases for a complex system.
Strong experience with at least one scripting language (Shell Python Perl) and a solid working knowledge of SQL/No-SQL databases.
Working knowledge of Unix and various application configurations with a focus on production support.
Excellent verbal and written communication skills with the ability to effectively communicate and influence stakeholders at all levels.
Able to work effectively both independently and as a self-sufficient team member.