Customer Operations Coordinator - HubSpot
Customer Operations Coordinator - HubSpot
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Job Description
This is a remote position.
Schedule:
35 hours per week with flexible scheduling throughout the day
Core operational hours potentially 10am-2pm with additional tasks distributed flexibly
Time zone - EDT - Orlando USA
Transfer and manage data between Square payment processing HubSpot CRM and GroupMe communication platforms
Create deals in HubSpot when invoices are paid and set up corresponding customer communication channels
Copy and paste deal details including pickup addresses drop-off addresses and transport specifics between systems
Update trip statuses manually based on driver communications using color-coded system (rednot started bluein progress greendelivered)
Answer customer service calls on dedicated 800 number line and provide support to existing clients
Proactively call customers to confirm transport details and assist with platform setup and navigation
Handle urgent situations such as transport incidents and compile detailed reports for management review
Conduct morning status reviews and update approximately 30 weekly trips based on previous days activities
Create and manage GroupMe group chats including clients drivers and management for each transport
Filter and prioritise tasks based on trip statuses and customer needs
Requirements
Strong English communication skills with confidence in client-facing phone conversations
Previous customer service experience particularly with voice/phone support
Exceptional organizational skills and meticulous attention to detail
Common sense decision-making abilities and capacity to work independently
Process-oriented mindset with ability to follow systematic workflows
Technical aptitude for working with multiple software platforms simultaneously
HubSpot CRM experience strongly preferred
Ability to handle sensitive situations with professionalism and empathy
Self-motivated with minimal supervision requirements
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Strong English communication skills with confidence in client-facing phone conversations Previous customer service experience, particularly with voice/phone support Exceptional organizational skills and meticulous attention to detail Common sense decision-making abilities and capacity to work independently Process-oriented mindset with ability to follow systematic workflows Technical aptitude for working with multiple software platforms simultaneously HubSpot CRM experience strongly preferred Ability to handle sensitive situations with professionalism and empathy Self-motivated with minimal supervision requirements
Employment Type
Full Time
