Healthcare Customer Service Representative
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Job Location:
National Capital Region - Philippines
Monthly Salary:
USD 650 - 650
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule: Full-time (40 hours per week); US business hours 9 AM to 6 PM Monday to Friday
Client Timezone: Eastern Time (Michigan/Florida)
- Answer hundreds of incoming phone calls daily for a multi-location dermatology practice
- Schedule patient appointments across 12 locations in Michigan and Florida
- Provide professional and patient customer service to dermatology patients
- Handle sensitive dermatology-related inquiries with high emotional intelligence
- Transfer Spanish-speaking patients to appropriate bilingual staff when needed
- Manage patient interactions through the RingCentral phone system
- Input and manage patient information in the MODMED EMR/CRM system
- Maintain professional demeanor during high-volume call periods
- Ensure first-time callers receive exceptional service to build brand loyalty
Requirements
- Minimum 1-2 years of customer service experience preferably in healthcare
- Healthcare industry experience required (understanding of insurance medical terminology compliance)
- Excellent English communication skills both verbal and written
- Spanish bilingual capabilities preferred for Florida locations
- Experience with CRM systems MODMED experience a plus
- High emotional intelligence and patience for handling sensitive patient concerns
- Ability to handle high call volumes (hundreds of calls per day)
- Professional demeanor and strong customer service orientation
- Experience working with American clients preferred
- Reliable computer and internet connection for remote work
Scopes:
- Full-time remote position working during US business hours
- Serving a rapidly growing dermatology practice with 12 locations
- High-volume call center environment with hundreds of daily calls
- Healthcare compliance requirements (HIPAA medical privacy standards)
- Multi-state operations (Michigan and Florida)
- Brand-building focus requiring exceptional first-impression management
- Potential for growth as practice expands to additional locations
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Minimum 1-2 years of customer service experience preferably in healthcare Healthcare industry experience required (understanding of insurance medical terminology compliance) Excellent English communication skills both verbal and written Spanish bilingual capabilities preferred for Florida locations Experience with CRM systems MODMED experience a plus High emotional intelligence and patience for handling sensitive patient concerns Ability to handle high call volumes (hundreds of calls per day) Professional demeanor and strong customer service orientation Experience working with American clients preferred Reliable computer and internet connection for remote work
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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