Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner a solo physical therapy practice based in Oregon. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting our partner s clinic with administrative and front desk operations.
The Medical Virtual Assistant will primarily handle front desk and administrative responsibilities. This role is ideal for someone who is detail-oriented organized and proactive with strong communication skills and the ability to deliver excellent patient support. You will be the first point of contact for patients managing scheduling calls and essential EMR documentation.
About the Practice
Our partner s physical therapy practice is rooted in compassion community and clinical excellence. The clinic is dedicated to helping older adults maintain strength independence and confidence through evidence-based therapy and wellness programs. The culture emphasizes kindness accessibility accountability and continuous growth treating every patient like family and building lasting relationships that empower healthier living.
Responsibilities
Answer and manage patient calls and inquiries
Schedule reschedule and confirm patient appointments
Manage the clinic s appointment calendar
Assist with patient intake forms and maintain accurate EMR records (Heno)
Perform data entry and ensure proper documentation of patient consents and insurance details
Send appointment reminders and follow-up communications
Support billing tasks such as sending invoices tracking payments and following up on outstanding balances
Handle patient support needs including FAQs post-session follow-ups and telehealth coordination
Assist with community engagement tasks such as email newsletters and patient feedback collection
Tools & Platforms You ll Use
Heno (EMR system)
Google Workspace (Docs Sheets Gmail Calendar Drive)
Google Voice (patient communication)
HubSpot (CRM for lead tracking and community outreach)
Shopify (for product sales and online store management)
Requirements
Prior experience in medical administrative support physical therapy or healthcare preferred
Strong organizational skills and attention to detail
Excellent communication skills (verbal and written)
Ability to manage multiple tasks and priorities in a fast-paced environment
Comfortable interacting with patients via phone and virtual platforms
Proficiency with EMR systems and cloud-based tools
Reliable internet connection and quiet professional remote workspace
Must be available to work full-time during Pacific Standard Time (PST) business hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
