Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner a physical therapy practice located in Texas. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting the clinic with insurance verification prior authorizations and related administrative responsibilities.
The Medical Virtual Assistant will focus heavily on insurance-related responsibilities including verifications prior authorizations and monitoring patient eligibility. Some exposure to medical billing tasks is preferred though not the main focus of the role. This position requires a detail-oriented and proactive professional who can streamline workflows reduce administrative burdens and ensure smooth communication between the clinic insurance providers and patients.
About the Practice
This physical therapy practice is committed to helping patients restore function achieve their physical goals and unlock their full potential through personalized compassionate care. The clinic is built on respect education and empowerment treating each patient like family while providing a supportive work environment where employees can thrive and grow.
Responsibilities
Verify patient insurance coverage prior to appointments
Obtain prior authorizations for physical therapy services
Update patient files with insurance information in the EMR (Prompt)
Track status of pending insurance claims and authorizations
Liaise with insurance providers to clarify coverage details
Explain insurance benefits to patients when needed
Assist with monitoring patient eligibility and plan of care compliance
Support medical billing staff with claims submissions when required
Maintain accurate documentation of verifications approvals and denials
Provide administrative assistance such as appointment confirmations records maintenance and patient communication
Tools & Platforms You ll Use
Prompt EMR (Electronic Medical Records)
Prediction Health (supporting documentation and analysis)
Weave (phone and patient communication system)
Cardpoint (payment processing)
Requirements
Prior experience with insurance verification and prior authorizations in a healthcare setting (physical therapy experience a plus)
Strong understanding of medical insurance processes and documentation standards
Familiarity with medical billing tasks and workflows (preferred but not required)
Excellent communication and organizational skills
Detail-oriented with ability to track and manage multiple authorizations simultaneously
Reliable internet connection and a quiet professional remote workspace
Must be available to work full-time during Central Standard Time (CST) business hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
