Night Guest Services Agent / Porter (Front Office 10pm-06.30am)

As the Night Guest Services Agent / Porter you embody Pullmans progressive values through your presentation personality and energy. You are the welcoming presence in the lobby during evening and overnight hours ensuring guests feel safe supported and well-cared-for. With a wealth of brand hotel and city knowledge guests instinctively turn to you for assistance. By connecting meaningfully with guests you will become a familiar face and source of inspiration for progressive ideals for guests and Heartist alike.

Your primary responsibilities will include:

• Welcome guests and visitors from around the world building relationships with new and returning guests and creating an atmosphere of genuine conviviality.
• Ensure accuracy and professionalism with information and payments during arrivals and departures.
• Be present and visible in the lobby easily identifiable by guests and anticipate their needs by promptly responding to queries and requests.
• Assist with the transfer storage and handling of guest luggage and property park and retrieve guest cars as requested
• Work closely with a fantastic team fostering positive relationships with other departments including Housekeeping and Reservations.

Qualifications :

• To be successful in this role you must hold a New Zealand Driver License
• Ability to work on a rotating roster over 7 days if required including weekends public holidays and morning and night shifts.
• Opera Cloud knowledge is an advantage but not necessary.
• Passion for providing unparalleled levels of service
• Exceptional grooming and articulate in communication
• Ability to work in a fast pace environment.
• Physically fit and able to lift at least 30kg
• The right to work in New Zealand

Additional Information :

Why join Pullman Auckland 

Our People Culture

We are who we serve

We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Part-time