Front Office Supervisor

Oaks Queenstown Shores Resort are looking for a full time Front Office Supervisor who brings proven front office experience leadership qualities and a passion for delivering exceptional guest experiences to join the team.

About the Role:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally maintaining high levels of guest satisfaction.

Shift details:

• Rotating roster across Monday to Sunday 
• Set days off per week
• Immediate start available

Qualifications :

To be successful in this role you will possess the following qualifications and attributes:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations.
• Strong time management skills with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time