Reservation Agent Part time
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Handle hotel room reservations efficiently via phone email and online platforms.
Respond to guest queries booking modifications and special requests in a timely and professional manner.
Maintain accurate records of all bookings in the hotels reservation system (OPERA).
Liaise with other departments to ensure seamless guest experience.
Provide exceptional customer service and support in line with brand standards.
Ensure data accuracy and attention to detail when processing reservations.
Manage large volumes of correspondence while maintaining service standards.
Qualifications :
Skills and Experience Required:
At least 6 months experience in a reservations hotel front office or customer service role.
Proficiency with hotel booking systems such as OPERA or similar front office platforms.
Strong written and verbal English communication skills.
High attention to detail and organisational skills.
Ability to work under pressure and handle multiple tasks effectively.
Proven commitment to quality and guest satisfaction.
Additional Information :
Why work for Novotel Queenstown
Staff meals provided while on shift
Uniforms washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
Accors refer-a-friend bonus
Accors Parental Leave Scheme
Access to our Employee Assistance Program
Place of employment Novotel Queenstown Lakeside 6 Earl Street
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Bidding
- Apps
- Benefits
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
