A client in the management consulting sector is seeking a highly organized and strategic Business Operations Manager to oversee daily operations drive compliance and optimize business processes. This is an exciting opportunity for a motivated professional to play a key role in shaping organizational efficiency and growth.
Process Management/Optimization
1. Ensure all staff adheres to legal standards and in-house policies
2. Analyze internal business systems to ensure compliance with industry regulations and ethical
standards
3. Create modify update and implement the company s policies
4. Design control systems to address cases of violation of internal business policies
5. Review staff headcount roles responsibilities and staff productivity
6. Assist with the coordination of in-house staff training development and team-building
exercises
7. Assist with Company marketing events e.g. webinars conferences etc.
8. Coordinate staff performance reviews and KPI tracking
9. Review and analyze new business growth opportunities
10. Review company marketing materials e.g. website brochures etc.
11. Perform periodic ISO 9001:2015 audits on company procedures and processes
12. Coordinate monthly company performance strategy sessions
13. Facilitate the acquisition of relevant international certifications (e.g. ISO certification)
Office Management
1. Organize the office layout and ensure the availability of all necessary resources for work
productivity
2. Maintain smooth office operations and necessary repairs with vendors
3. Oversee refurbishments and renovations in the office
Customer Relations
1. Track details of customer relations and generate reports for analysis.
2. Ensure customer satisfaction surveys are administered and reported monthly
3. Any other task as assigned by the Line Manager.
Requirements
Educational Qualifications/Experience:
1. Minimum of 2 (Two) years of cognate experience is required.
2. Minimum of Bachelor s degree in finance economics business administration or any related
field.
General Management Competencies/Requirements:
1. Good grasp of industry processes and existing business regulations
2. A business acumen partnered with a dedication to legality
3. Methodical and diligent with outstanding planning abilities
4. Excellent analytical skills
Benefits
- Performance Bonus
- 13th Month
- Growth Opportunities
- Exciting Projects
Business Operations Manager
