Quality Assurance Specialist
Quality Assurance Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Oversee the execution of all back-office processes to ensure accuracy compliance and efficiency.
- Evaluate agent performance providing constructive feedback and engaging training to enhance skills.
- Contribute to quality control (QC) initiatives identifying opportunities for improvement and driving effective solutions.
- Take on project officer responsibilities managing specific tasks to support operational goals.
- Identify and escalate issues non-conformities or near-misses to ensure swift resolution.
- Coach agents on handling challenging cases and complaints promoting best practices.
- Analyze performance data uncover insights and share actionable findings with the team to drive continuous improvement.
- Perform other lawful tasks assigned by his/her manager.
- Adhere to the work schedule.
- Adhere to the rules and regulations of the company.
- Adhere to the non-disclosure agreement.
- Ensure all previously set targets are met.
Qualifications :
- Previous experience in Know Your Customer (KYC) processes is essential.
- Experience in quality assurance is an advantage.
- Proficient in using Microsoft Office Suite.
- Strong command of the English language with a proficiency level of C1 or higher.
- Outstanding analytical and problem-solving abilities with high attention to detail.
- Effective communication and interpersonal skills to collaborate with diverse teams.
- Ability to understand and anticipate customer needs providing excellent service and solutions.
- Attention to detail with a commitment to operational integrity.
- High school or university degree.
- Strong personal working discipline and initiative.
- Punctuality and loyalty.
Additional Information :
Additional Information:
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and various discounts
- Transportation / Utilities allowance
- Competitive salary and clear career progression
- World-class on-the-job training
- Work in a cozy office
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
