FinCrime Operations Investigator - Fraud
FinCrime Operations Investigator - Fraud
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Job Description
As a FinCrime Operations Investigator you will play a critical role in safeguarding Wise and its customers from financial crime. You will be responsible for investigating and analyzing customer accounts transactions and activities on our platform to detect and prevent money laundering fraud and other illicit activities. You will leverage your expertise to identify suspicious patterns conduct thorough investigations and ensure compliance with AML/CTF regulations and internal policies and procedures all while adhering to Wises risk appetite. This role offers a unique opportunity to deepen your expertise in the FinCrime domain contribute to a rapidly growing global company and make a tangible impact on protecting our users and the integrity of our platform.
Job Responsibilities
- Conduct in-depth investigations of potentially suspicious activity utilizing both internal and external data sources.
- Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering fraud or other financial crimes.
- Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.
- Gather and analyze supporting documentation including KYC information transaction records and other relevant data.
- Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights.
- Prepare detailed and comprehensive investigation reports documenting findings and recommendations.
- Act as a point of escalation for complex FinCrime cases from other operations teams providing guidance and expertise.
- Mentor and train other team members on FinCrime investigation techniques and best practices.
- Collaborate with product and engineering teams to improve fraud detection rules processes and system enhancements.
- Stay up-to-date on emerging FinCrime trends typologies and regulatory changes.
- Communicate effectively with internal stakeholders including compliance legal and customer support teams.
- Liaise with financial institutions and law enforcement agencies as needed.
- Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection.
- Maintain accurate and complete records of all investigations and related activities.
- Provide input on process improvements and backlog exercises.
- Complete all company-assigned mandatory refresher or ad hoc trainings on time and with diligence.
- Customer Communication: Communicate clearly professionally and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency.
- KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs SLAs QA) demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably optimizing processing times and taking full ownership and accountability for all responsibilities to deliver exceptional results.
- Other: Perform additional tasks as assigned by your lead demonstrating adaptability and a proactive approach. This includes actively participating in meetings training and internal events to support broader team and company objectives.
Qualifications :
- Strong verbal and written communication skills in English with the ability to produce clear concise accurate and professional reports summaries and customer communications. Additional languages are a plus.
- 2 years of experience in operations compliance or a related field preferably with exposure to financial crime or AML processes.
- Proven ability to conduct thorough and objective investigations analyze complex data and draw logical conclusions.
- Exceptional analytical and problem-solving skills with a keen attention to detail.
- Excellent documentation skills with the ability to present complex information clearly concisely and accurately for both internal and external use ensuring all decisions are thoroughly supported.
- Ability to work independently and make decisions within well-defined procedures.
- Strong organizational skills with the ability to multitask prioritize effectively and manage time efficiently in challenging situations.
- Willingness to work flexible hours including shifts weekends and public holidays as needed.
- Proactive attitude with a willingness to learn and develop in the financial crime domain.
- Ability to work autonomously within established procedures and practices. Ability to work autonomously proactively identifying and addressing tasks independently by applying learned procedures and best practices. This role requires taking initiative and effectively resolving issues within established frameworks.
Nice to have:
- Bachelors degree in Finance Business Administration Law Criminal Justice or a related field.
- Experience in financial services compliance or a related field with a focus on FinCrime investigations
- Relevant certifications such as CAMS CFCS ICA or equivalent.
- Experience working in a global financial institution or fintech company.
- Knowledge of SQL or other data analysis tools.
Additional Information :
If youre ready to take on a challenging and rewarding role apply now and become part of our global team at Wise!
Eligibility Requirements:
- Resumes should be submitted in English in other languages will be rejected.
- Salary: 8000 BRL (Monthly)
- This is a hybrid position located in So Paulo Brazil and not fully remote. You must be able to commute to the office or open to self relocation. We dont offer relocation package for this position.
- Youre eligible to work in Brazil we cannot sponsor Visas for this role.
- Click here to see the benefits we offer!
Interview Process:
- Application Review
- Test Assignment
- Recruiter Screening
- Final interview
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
