South America Supply Chain Management Operations Coordinator
South America Supply Chain Management Operations Coordinator
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Job Description
DNV SCPA seeks to fill theSouth America SCM Operations Coordinatorposition.
Supply Chain Management in DNV consist of assurance services (certification excluded) based on recognized standards (e.g. SEDEX SMETA and SVA RBA SLCP IFS GM) or customized protocols (e.g. Code of Conduct and Own Policies) aimed at assessing the compliance of organizations suppliers base to defined requirements on social responsibility (covering any or all: labor rights human rights occupational health and safety environment and ethics based on local laws and international standards) quality and/or food safety.
These services might include defining client-specific requirements and criteria for supplier qualification evaluation and monitoring; second-party activities; training programs for suppliers; and IT tool development to manage suppliers evaluation and monitoring.
Working with us you will have the opportunity to interact with a huge number of excellent professionals spread throughout the Americas region and worldwide. Here at DNV we really make a difference.
Key tasks will include but not be limited to:
- Lead South America project analysts and auditors team ensuring through them a high level of customer experience journey for operations activities (since project kick-off until final deliveries). Team project tasks to be monitored and supported may include:
- Clear understanding of project scope main activities and ability to present it at macro level for customers
- Planning process in accordance with project specifications and internal requests updating customer and internal CRM systems properly
- Communicate continually with clients and auditors to confirm schedule and project milestones
- Interface with DNV internal governance (bot regional and global)
- Proper organization of project data and deliverables (CRM reports surveys etc.)
- Responsible to ensure final deliveries deadline control and customer satisfaction
- Regular updating and control of datasets with information submitted from internal and external parties
- Collection and review of company data audit results reports
- Monitoring of auditors performance indicators
- Resources management:
- Recruitment selection hiring onboarding and qualification of auditors
- Ensure compliance with internal procedures of handling auditors
- Monitor capacity of current resources regarding current projects or new sales supporting the team on allocation of consultants (FTE and auditors) to perform activities in high level of quality
- Focal point for internal planning with other DNV offices
- Focal point for finance:
- Support during invoicing process ensuring correct information available into internal systems
- WIP
Responsibilities
Qualifications
Position Qualifications
- Successfully completed education at bachelors degree
- Experience in building customer relationships and ability to discuss with them regarding project activities
- Technical background knowledge and professional experience in supply chain audits are mandatory:
- Social audits (Sedex/SMETA ICS RSCI ABVTEX customized protocol)
- Quality audits BPF food safety (IFS Progress GFSI GM)
- ASI and ResponsibleSteel certification
- ISO 20400 and ESG risk matrix
- Excellent communication skills both written and verbal
- Experience in using common IT programs (e.g. MS Office Outlook etc.) plus CRM systems
- Ability to work both independently and as part of a team
- Structured and detail-oriented working without losing track of the big picture
- Service-oriented and with positive customer approach
- Ambition and a high sense of responsibility spur you on
- Your work is constructive and solution-oriented
- Beyond fluent Portuguese and English Spanish speaking is desirable
- Team management or leadership experiences are desirable
Required Experience:
IC
Employment Type
Full Time
