Assistant Front Office Manager - Mercure Melbourne Southbank
Assistant Front Office Manager - Mercure Melbourne Southbank
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Job Description
We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality this pivotal role you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.
What will you be doing
Support the Operations Manager with scheduling team development and performance evaluations
Oversee and manage front office financial procedures
Collaborate with other departments to ensure seamless service delivery
Monitor room occupancy and forecasts; align staffing rosters to optimize labour costs
Respond promptly to guest enquiries and complaints
Assist in training onboarding and performance reviews for front office staff
Prepare and review daily operational and financial reports
Qualifications :
Your Skills and experience include:
Minimum 23 years of experience in front office operations preferably in a supervisory role
Strong leadership and organizational skills including experience with team scheduling and occupancy forecasting
Excellent communication and interpersonal abilities
Flexibility to work evenings weekends and holidays as needed.
- Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to starting
Key Competencies:
Guest-focused and service-driven mindset
Detail-oriented with strong problem-solving skills
Proven ability to lead coach and inspire a team
Professional demeanor with excellent decision-making capabilities
High attention to detail and accuracy
Adaptable with strong time management skills
Additional Information :
Whats in it for you
- An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
