Client Manager
Client Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the Spectra Client Manager youll serve as the subject matter expert to assigned clients ensuring seamless onboarding ongoing support and long-term satisfaction. The ideal candidate will possess strong communication skills a deep understanding of client needs and the ability to translate business objectives into actionable solutions.
Responsibilities:
- Deliver engaging and insightful training sessions that demonstrate how Spectra can solve real-world client business challenges.
- Serve as a trusted advisor to clients and internal teams translating complex data into actionable insights.
- Contribute to and maintain a library of best practices use cases and training materials to support scalable learning.
- Lead Spectra Subject Matter Expert (SME) internal certification training helping upskill NielsenIQ associates and elevate organizational expertise.
- Collaborate cross-functionally to ensure consistent and high-quality client experiences.
- Stay current on Spectra product updates and industry trends to continuously enhance training and consultation efforts.
#LI-Remote
Qualifications :
- Bachelors Degree Required.
- Knowledge and use of Spectra and/or SSI tools.
- Strong analytical aptitude naturally curious and lifelong learner. Experience with syndicated data is a plus.
- Experience utilizing multiple and complex data sets through problem solving and proven project management skills.
- Experience in client service environment and ability to develop maintain and grow client relationships.
- Project management skills and ability to manage multiple priorities in complex situations.
- Skillfully communicate and work collaboratively with internal & external teams.
- Strong sense of autonomy urgency and accountability to delight clients.
- Retail or Manufacturing background experience (Retail Merchandising Category Management Operations etc.).
- Highly proficient in Microsoft Office software.
- Ability to train software in person or through video meetings.
- Positive attitude and works well with and contributes to a team.
Why Youll Love Working Here
- Be part of a collaborative innovative team thats shaping the future of retail analytics.
- Make a direct impact by empowering clients and colleagues with the tools and knowledge they need to succeed.
- Enjoy a flexible dynamic work environment that values curiosity autonomy and growth.
Additional Information :
This role has a market-competitive salary with an anticipated base compensation of the following range: $76500 - $87000. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.
US Benefits
- Comprehensive healthcare plan (medical Rx dental and vision).
- Flexible spending accounts and Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
