Implementation & Success Manager
Implementation & Success Manager
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Job Description
At rightflow were transforming how legal service providers work. As our new Customer Success Manager youll play a key role in ensuring our customers dont just adopt rightflow they thrive with it. Youll guide them through the onboarding journey support their transformation and help unlock the full potential of our automation platform.
Tasks
Your core responsibilities:
- Own the onboarding process: Guide new customers through setup implementation and rollout of rightflow in their organization.
- Lead implementation workshops with customers to define goals design workflows and set them up for long-term success.
- Ensure customer success: Train and support end-users build learning paths and support internal change processes.
- Support customer growth: Answer questions collect feedback and coordinate solutions in collaboration with our support and product teams.
- Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
- Bridge departments: Act as the interface between Sales Support and Product keeping everyone aligned on customer goals.
- Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
- Take ownership: We believe in a hands-on do-what-it-takes mentality. Youll take initiative and responsibility to get things done.
Requirements
You might be a great fit if you bring the following:
- 35 years of experience in change management IT project management or similar roles.
- A degree in Social Sciences Economics Organizational Psychology or a related discipline but we are equally open to candidates from entirely different fields who can demonstrate the relevant skills and mindset.
- Additional training or certifications in Change Management Organizational Development or Agile Methods is a strong plus.
- Strong technical affinity and confidence in working with SaaS tools data flows and configuration-based software.
- Exceptional communication skills you listen deeply explain clearly and bring calm energy to every conversation.
- High emotional intelligence you understand user needs deal constructively with resistance and enjoy helping others grow.
- A love for structure reliability and collaboration you naturally build bridges between teams and work in sync with Sales Dev and Support.
- You take ownership have a hands-on mentality and enjoy rolling up your sleeves to move things forward.
- You resonate with a working style that is steady supportive solution-oriented and motivating balancing precision with people-centric thinking.
- Language proficiency:
- German: C1 level or higher our customers are based in Germany and require clear and confident communication.
- English: B2 level or higher were an international and diverse team and internal communication happens in English.
Benefits
At rightflow you wont just work for a company youll help own and shape it. As part of our employee-owned cooperative youll have the opportunity to acquire shares gain full voting rights and participate directly in profit-sharing and strategic decisions. Youll work with high autonomy (level 56) in a flexible hybrid setup alongside experienced and empathetic founders who value honesty personal growth and sustainable impact. Youll take on meaningful diverse tasks at the heart of the startup ecosystem supported by a strong innovative community and the extensive INF network. Plus we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when youre most productive. Join us to build not just a product but the kind of workplace you always wished for.
Ready to shape the future of legal tech with us Apply now and lets build the workplace youve always wished for.
Employment Type
Full Time
