Customer Success & Operations Manager
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Job Location:
Mexico City - Mexico
Monthly Salary:
$ 1000 - 1600
Posted on:
26-08-2025
Vacancies:
1 Vacancy
Job Summary
Apply here: About Us
We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic hands-on customer success leader to manage these relationships and ensure operational excellence.
Role Overview
As a Customer Success & Operations Manager you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them. This role requires excellent relationship management team coordination and operational problem-solving skills.
What Youll Do
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Account Ownership
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Serve as the main point of contact for assigned customer accounts.
-
Build and maintain strong relationships with senior client stakeholders.
-
Conduct regular check-ins QBRs and performance reviews.
-
Team & Talent Oversight
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Supervise BPO staff performance on client accounts.
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Ensure work quality consistency and team adherence to SOPs.
-
Escalate issues and lead resolution across people process or client expectations.
-
Operational Excellence
-
Create and maintain standard operating procedures (SOPs).
-
Identify inefficiencies or gaps and propose system/process improvements.
-
Coordinate with internal teams to align delivery and client goals.
-
Project Management
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Monitor project progress timelines and outcomes.
-
Support onboarding and transition of new client accounts.
-
Track metrics and report on account health and workforce performance.
What Were Looking For
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Prior experience in customer success client management or consulting
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Strong problem-solving written communication and people management skills
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Experience working with international teams BPOs or distributed operations
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Ability to create SOPs manage multiple priorities and handle escalations
-
A proactive thoughtful communicator who can influence both clients and internal teams
Preferred Backgrounds
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Ex-consultants (e.g. management consulting operations)
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Former account/project managers in tech-enabled service businesses
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Experience in verticals such as outsourcing healthcare ops recruiting or enterprise SaaS is a plus
Apply here:
Account Ownership
-
Serve as the main point of contact for assigned customer accounts.
-
Build and maintain strong relationships with senior client stakeholders.
-
Conduct regular check-ins QBRs and performance reviews.
Team & Talent Oversight
-
Supervise BPO staff performance on client accounts.
-
Ensure work quality consistency and team adherence to SOPs.
-
Escalate issues and lead resolution across people process or client expectations.
Operational Excellence
-
Create and maintain standard operating procedures (SOPs).
-
Identify inefficiencies or gaps and propose system/process improvements.
-
Coordinate with internal teams to align delivery and client goals.
Project Management
-
Monitor project progress timelines and outcomes.
-
Support onboarding and transition of new client accounts.
-
Track metrics and report on account health and workforce performance.
Prior experience in customer success client management or consulting
Strong problem-solving written communication and people management skills
Experience working with international teams BPOs or distributed operations
Ability to create SOPs manage multiple priorities and handle escalations
A proactive thoughtful communicator who can influence both clients and internal teams
Ex-consultants (e.g. management consulting operations)
Former account/project managers in tech-enabled service businesses
Experience in verticals such as outsourcing healthcare ops recruiting or enterprise SaaS is a plus
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
