Dutch Customer Specialist Hybrid in Qormi
Dutch Customer Specialist Hybrid in Qormi
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Job Description
Ready for a New Chapter Launch Your Career in Sunny Malta!
Looking to kick off a fresh chapter by the sea Malta isnt just about breathtaking coastlinesits also a growing hub for international careers. Were on the lookout for a proactive and detail-driven Customer Specialist to join our dynamic team. If you thrive in fast-paced settings tackle challenges with confidence and want your work to create real impact this role is perfect for you.
Role Overview:
As a Customer Specialist youll handle customer inquiries via email and live chatno phone calls required. Your work will focus on ensuring content quality enforcing community standards and detecting potential fraud all while providing top-notch service.
Key Responsibilities:
- Provide clear timely responses to customer queries through email and chat
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Moderate and review user-generated content to align with platform guidelines
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Investigate and address suspicious or fraudulent activities
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Keep accurate well-organized records of cases
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Collaborate with internal teams to improve support workflows
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Use modern tools to deliver precise high-quality information
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Achieve performance goals while contributing to overall team success
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Communicate effectively with internal departments and external partners
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Stay sharp and up to date with ongoing training and best practices
Requirements:
- Fluent in Dutch (C1/C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey Apply now and well connect with you soon!
Employment Type
Full Time
