Spanish Bilingual Customer Service Representative (ServiceTitan Specialist)
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Job Summary
This is a remote position.
Join a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service this role you ll play a vital part in guiding customers from their first call through job completion building trust ensuring smooth operations and delivering an exceptional customer experience.
You ll work with industry-leading ServiceTitan software to manage dispatching invoicing and customer communication while coordinating with skilled field technicians. This is a stable long-term opportunity in an essential industry offering growth potential and the chance to directly impact customer satisfaction and company success.
Responsibilities
Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic persuasive communication
Dispatch plumbers via ServiceTitan aligning technician expertise and availability with customer needs
Process invoices and manage billing workflows within ServiceTitan ensuring accuracy and timeliness
Maintain proactive communication with customers throughout their service journey from first contact through job completion
Deliver exceptional support across diverse plumbing services including:
Emergency drain cleaning
Faucet installations
Water heater replacements
Whole-home water line re-piping projects
Execute administrative tasks related to CRM and service coordination with efficiency and precision
Build strong lasting customer relationships that foster repeat business and generate positive reviews
Requirements
Exceptional English communication skills with clear professional pronunciation (minimal accent)
Bilingual (English/Spanish) strongly preferred to support a diverse customer base
Customer service experience with US-based clients with proven cultural and communication alignment
ServiceTitan experience highly preferred and a strong competitive advantage
Strong technical aptitude and ability to quickly master CRM/service management tools
Full-time availability with commitment to a consistent 40-hour work week
High attention to detail self-motivated and proactive in workflow management
Ability to excel in an independent remote work environment while maintaining productivity and quality
Experience in service industry or home improvement sector preferred (but not required)
Independent Contractor Perks
HMO coverage (for eligible locations)
Permanent work-from-home arrangement
Immediate hiring
Exceptional English communication skills with clear, professional pronunciation (minimal accent) Bilingual (English/Spanish) strongly preferred to support a diverse customer base Customer service experience with US-based clients, with proven cultural and communication alignment ServiceTitan experience highly preferred and a strong competitive advantage Strong technical aptitude and ability to quickly master CRM/service management tools Full-time availability with commitment to a consistent 40-hour work week High attention to detail, self-motivated, and proactive in workflow management Ability to excel in an independent remote work environment while maintaining productivity and quality Experience in service industry or home improvement sector preferred (but not required)
Education
N/A
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
