Associated Customer Support Specialist
Associated Customer Support Specialist
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Job Description
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle SAP) in a secure and resilient private public or hybrid cloud. With strong technical and functional consulting services and world-class monitoring and automation Syntax serves some of North Americas largest corporations across a diverse range of industries. Syntax has offices worldwide and partners with Oracle SAP AWS Microsoft IBM and other global technology leaders.
Job Description Service Desk Support
Position Summary
The Service Desk Support Specialist is the first point of contact for users seeking technical assistance. This role is responsible for providing efficient and timely support troubleshooting and issue resolution for hardware software and IT systems to ensure smooth business operations.
Key Responsibilities
Serve as the first line of support for IT-related incidents and service requests via phone email or ticketing system.
Troubleshoot hardware software network and application issues for end-users.
Log track and document incidents and requests in the service management system ensuring timely updates and resolutions.
Escalate unresolved issues to higher-level support teams in accordance with established procedures.
Provide guidance to users on standard software applications and IT policies.
Assist with user account setup password resets and access management.
Support the deployment and configuration of desktops laptops and mobile devices.
Contribute to the creation and maintenance of knowledge base articles and technical documentation.
Monitor system alerts and respond proactively to minimize downtime.
Deliver excellent customer service and maintain a high level of professionalism in all interactions.
Requirements
Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
13 years of experience in IT support help desk or service desk role.
Strong knowledge of Windows/Mac operating systems Microsoft 365 and common business applications.
Familiarity with IT ticketing systems (e.g. ServiceNow Jira Zendesk).
Basic understanding of networking (TCP/IP DNS VPN).
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-oriented with strong interpersonal skills.
Why Syntax
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive above-average compensation
- Global tourist: With us you can also work from abroad from time to time
- Flexible working time models home office
- Attractive benefits e.g. company pension scheme or various health offers
- A modern environment in which the you is part of it
- Open feedback culture flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task Apply now - and become part of the SYNTAX team!
Required Experience:
IC
Employment Type
Full Time
