Desktop Support Specialist
Desktop Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesnt just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.
The Desktop Support Specialist provides a higher level of technical support through analysis and problem solving to facilitate installation implementation maintenance education and documentation of a variety of computer and software technologies. Utilizes over the phone remote communication technologies and onsite support to service customers. Provides day-to-day support including travel if necessary. Performs maintenance as assigned. Reports to Desktop Manager. Works closely with Customer/Desktop Support Analysts and other technical teams to provide white glove service to Executive Management Team.
Responsibilities:
Performs onsite analysis diagnosis and resolution of desktop server network and applications problems for end users and recommends and implements corrective solutions including offsite repair for remote users as needed.
Installs configures tests maintains monitors and troubleshoots end-user workstations and related hardware software and system issues to deliver required desktop service levels.
Maintains strong working relationships with all customers. Trains end-users as required.
Assists in providing technical support for C-Level employees and administrators.
Collaborates with LAN and Network technicians and administrators to ensure efficient operation of the companys desktop computing and network environment.
Provides technical assistance to colleagues with audio visual issues and challenges.
Makes recommendations about audio visual improvements and upgrades.
Provides technical assistance for town halls and team meetings for colleagues.
Administers and resolves issues with associated end-user workstation networking software products.
Documents IT related procedures and processes to improve overall team knowledge.
Works independently and with the team to develop solutions and manage multiple tasks.
Serves as a liaison with third-party vendors.
Receives and responds to incoming calls pings and/or e-mails regarding end-user hardware or software problems promptly. Interacts with colleagues promptly and professionally with status and/or resolution.
Documents all actions related to calls or projects.
Assists in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations.
Assist in maintaining inventory of all monitors keyboards hard drives modems network cards and other components and equipment.
Properly handles all equipment and tools storing as required upon completion of work.
Assist Network Telco Storage and Server teams as necessary.
Be available for weekends and after-hours support when needed.
- This position is onsite in our Bridgewater NJ office Monday through Friday.
Qualifications:
BS Degree in Information Systems Computer Science or related subject preferred.
3 years of work experience in IT
A Certification and Microsoft Certified Professional or other industry certifications preferred.
History of providing C-Level support to colleagues.
Strong experience troubleshooting repairing and installing computer hardware and software and coordinating the installation of PC Systems including application software.
Working knowledge of networking and communications protocols MS Windows 7 and higher support MS Office Applications Microsoft Azure and Internet Explorer.
Strong knowledge of Apple based products
Working knowledge of Active Directory and network services (DNS DHCP WINS) a plus.
Ability to train and guide lesser-experienced individuals.
Reads and comprehends written instructions and procedures and communicates clearly and concisely through written and verbal communications to others.
Demonstrates ability to produce detailed incident resolution for a technical audience and produce clear written communications for a non-technical audience.
Shows attention to detail.
Strong communication skills
Uses critical thinking and problem-solving skills to evaluate problems for accurate and timely resolution observing expectations for service level.
Works independently and demonstrates an ability to complete projects as a positive contributing member of a team.
Learns new systems and hardware as implemented.
Follows instructions and procedures.
Creates procedures where no procedures currently exist.
Customer service focused.
The range of starting base pay for this role is 65902K 82378K. Actual starting pay will be based on a wide range of factors including but not limited to relevant skills experience qualifications education and addition to base pay this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.
Benefits package includes a comprehensive Medical (includes Prescription Drug) Dental Vision Flexible Spending Accounts 401(k) with matching company contribution discretionary time off paid sick time tuition reimbursement parental leave short-term and long-term disability life insurance accidental death & dismemberment insurance paid holidays employee referral bonuses and employee discounts.
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates collaboration.
Required Experience:
Unclear Seniority
Employment Type
Full Time
