Food & Beverage Supervisor

Function

Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences.We are recruiting for a fun energetic innovative and enthusiastic Food & Beverage Supervisor with a positive attitude will Reporting to the Food & Beverage Management. The successful candidate will be responsible to perform day to day operations within the F&B department as well as support the Food & Beverage management as per operational requirements whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment

Required Experience & Qualifications

• A recognized Hospitality qualification would be advantageous
• Two years staff management experience
• Two to three years relevant experience in a similar position within a 5 star hotel environment
• Exposure to IR management and disciplinary processes advantageous
• Proficiency in Microsoft packages essential ( Word Excel email ) essential
• Working knowledge of Materials Control and Micros essential
• Professional disposition and positive attitude
• Ability to work within a pressurized environment
• Proactive self-motivated Individual with good professional work ethic.
• Good interpersonal skills and communication guest centric
• Excellent communication and interpersonal skills.
• Excellent telephone and email etiquette
• Strong planning and organizing skills
• Good conflict resolution and problem solving skills
• Attention to detail and strong administrative skills
• Results and deadline driven
• Ability to work methodical and systematic
• Ability to use Initiative and be proactive
• Ability to work without supervision and within a team
• Extensive working knowledge in MS Office in all MS office applications e.g. Word Excel Outlook Powerpoint
• Diligence attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
• Ability to converse and speak the English language in a professional manner.
• Strong verbal and writing skills
• Good understanding of the Food & Beverage operational environment
• Experience with OE stock takes procedure
• Knowledge of food & beverage hygiene standards and diligence reporting

Key Areas of Responsibility

• Complete all daily duties as set out in departmental duties and requirements.
• Ensure that the highest standards of service and quality are always maintained.
• Maintain accurate stock control
• Maintain and improve service standards
• Coordinate all functions of the department with regards to welcome drinks and hotel room drops
• Assist management training scheduling evaluating counselling disciplining and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g. small print).
• Visually inspect tools equipment or machines (e.g. to identify defects).
• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 12kg without assistance.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Move through narrow confined or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.
• Perform other reasonable job duties as requested by management.