Operations Center Manager
Operations Center Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Manabie:
- Manabie offers Total Education. It is our educational philosophy which not only focuses on building a strong academic foundation but also develops cognitive creative and emotional skills together with a consciousness of social and environmental issues.
- Total Education is supported by caring coaches a strong community of passionate individuals and engaging content to help our learners gain lifelong skills awareness and confidence.
- At Manabie we believe everyone has inner greatness that can be discovered by developing a love for learning igniting curiosity and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people societies and the natural world can thrive.
Responsibilities:
The Center Operations Manager will be in charge of managing staff and day-to-day activities in the education center making sure the SOPs are implemented. As a data-driven company we expect the person in this role to be analytical and give logical feedback to improve operations in the education center.
1. Customer Service & Operations (50%)
* Partner & Service Management:
- Ensure smooth operations at partner centers enabling teachers to focus on teaching.
- Oversee contract signing and teacher onboarding.
- Develop scripts and workflows for consistent service quality.
- Monitor teacher performance and provide feedback
* Center Operations:
- Lead the center admin team and create a positive high-performing environment.
- Track attendance and tuition collection; resolve issues promptly.
- Host weekly check-ins with partners to review and improve operations.
- Manage staffing training and performance reviews.
- Align center practices with HQ standards and implement best practices
* Resource & Facility Management:
- Oversee scheduling and timesheets for admin security and cleaning teams.
- Coordinate with HR on payroll and staffing matters.
- Manage classroom allocation rental payments and operational budgeting.
* Class Operations:
- Manage class scheduling attendance tracking and absentee follow-up.
- Ensure accurate fee processing and oversee petty cash use.
- Handle student and parent communication related to class disruptions
2. Learning Quality & Center Leadership (20%)
- Train and guide staff to ensure effective student learning.
- Monitor student satisfaction and learning outcomes.
- Improve the centers academic environment and reputation for university prep.
- Define and track KPIs; analyze performance and report to HQ.
- Develop policies programs and processes to enhance curriculum and services.
- Lead staff development mentorship and retention initiatives
3. Growth & Strategic Development (30%)
- Support Business Development in partner acquisition meetings.
- Lead center-level recruitment strategies and referral programs.
- Plan and execute offline events to drive engagement.
- Manage social media presence to boost awareness.
- Build long-term strategies for center expansion and cross-center partnerships.
- Take ownership of sales targets and P&L management across centers.
Requirements:
- Must have minimum 4 years of experience in education center management customer service course/ program coordination or a similar position in the education industry.
- Bachelors degree in Business Administration Management or a related field (Masters preferred).
- Strong interpersonal skills with exceptional customer service communication and presentation abilities.
- Ability to multitask & manage stakeholders and lead a diverse team of staff effectively.
- Strong problem-solving and decision-making capabilities.
- Strong attention to detail and maintaining accuracy.
- Proficient with Microsoft Office/G-Suite spreadsheets and operational software/systems or related software.
- Works well under pressure and has good stress management.
- Carefulness and integrity are a MUST.
- Professional working proficiency in English.
Benefits:
- Attractive salary package.
- Probation: 2 months (100% full-time salary).
- Health Insurance package from Bao Viet.
- 13-months and Performance Bonus.
- 14 days of Paid Leave Annually.
Working hours and places
- WORKING HOURS: 48 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.
- WORKING PLACE: Head Office and business locations in the Ho Chi Minh City area.
Required Experience:
Manager
Employment Type
Full-Time
