Account Administrator
Account Administrator
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Job Description
Job Title
Account AdministratorJob Description Summary
The Account Coordinator reports into the Global Operations Lead and has responsibility for providing professional administrative and coordination support to the Operations Team and the wider Account.The role is expected to support the C&W Team across the HSBC Account in meeting the key performance indicators demonstrating continuous improvement in service delivery and ensuring client satisfaction by use of effective administrative tools and practices
This role requires a dynamic and experienced support professional to build and drive coordination and admin functions across the Account.
Job Description
Administrative & Operational Support:
Provide day-to-day administrative assistance to the Operations Team and the wider account
Manage scheduling and coordination of meetings (virtual and in-person) including attendee management room bookings and logistics
Prepare edit and distribute meeting agendas minutes presentations reports and other key documents
Assist in the development maintenance and organization of account playbooks SOPs and knowledge repositories
Maintain and control central filesboth digital and physicalincluding contracts reports and operational documentation
Support data entry and administration within C&W systems ensuring accuracy and compliance with internal standards
Stakeholder Engagement & Communication:
Foster collaborative relationships with internal stakeholders suppliers and client representatives
Support internal and client-facing presentations including Quarterly Business Reviews (QBRs) and other executive-level meetings
Assist with driving consistency and quality of communication across all platforms (email Teams SharePoint etc.)
Support the Account Leadership Team with the preparation of strategic communications and presentation materials
Executive Assistance:
Provide diary and calendar management support to the Account Leadership
Assist with travel arrangements including itineraries booking and expenses
Monitor and manage the technology user personas list including quarterly reviews in collaboration with the client and supplier partners
Process & Performance Improvement:
Help ensure adherence to established escalation procedures and incident reporting protocols
Contribute to regular reporting processes by gathering data creating reports and tracking performance metrics
Participate in the identification of opportunities for continuous improvement and operational efficiency
Help ensure the account team is aligned with client expectations and service delivery KPIs
Required Skills & Qualifications:
Previous experience in a similar administrative or coordination role preferably within a corporate or facilities management environment
Strong organizational and multitasking abilities with a meticulous attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and collaboration tools like Microsoft Teams or SharePoint
Ability to handle confidential information with discretion and professionalism
Experience working with stakeholders at all levels including senior leadership and clients
A proactive approach to problem-solving and process improvement
Desirable Attributes:
Experience supporting large or global corporate accounts
Knowledge of facility management or real estate services is an advantage
Comfortable navigating complex matrixed environments
Can-do attitude with the ability to remain calm under pressure and prioritize effectively
What We Offer:
Competitive compensation and benefit package
Great learning and development opportunities
Modern award-winning office with a view of the Danube
Central location with excellent public transport connections
Youthful and supportive work environment
Additional holidays to compensate for Hungarian public holidays falling on a weekend
A steadily growing 100 year-old international company with strong local presence
INCO: Cushman & Wakefield
Required Experience:
Unclear Seniority
Employment Type
Full-Time
