Collections Agent
Collections Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
We are looking for Collections Agents to join our team! In this role you will be responsible for reviewing customers delinquent loan accounts reaching out to discuss their payment status and negotiating tailored payment plans to help them regain good standing. Your ability to communicate effectively and find the best solution for each customer will be key to their financial recovery.What Youll Do:
This position requires ability to work onsite - 100% remote work is not available. Our office is located at Three World Square Upper McKinley Road Fort Bonifacio Taguig 1634 Metro Manila Philippines.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customers inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution if applicable.
- Recommend appropriate solutions products and/or alternative options to resolve customer inquiry/need if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Engage with customers on all inbound/outbound calls emails and other channels of communication applicable and/ or supports to update customers account information
- Champion company core values and other company programs
- Other duties as assigned
What Were Looking For:
- Previous experience in a Collections role is preferred but not required
- You enjoy talking to people on the phone
- You are empathetic a good listener and want to help others
- Have a desire to grow and drive your career forward
- for SHS Graduates must have at least 1 year BPO experience handling international account
- 2nd year college undergraduate or Degree holders no experience required
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
