Client Service Account Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Do you love managing a large portfolio of clients If so come join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
As a Client Service Account Manager within the Payments team you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the clients business operations identifies product/service gaps and development opportunities and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
- Act as key advisor to the client providing advice and consultation on decision making
- Act as clients central point of resolution and escalation for service issues liaises with bank partners to manage issues
- Identify and address product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Use product knowledge to recommend and participate in product enhancements and service delivery plans
- Convey complex ideas and client issues with confidence
- Adhere to and ensure clients compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications capabilities and skills:
- Minimum 3 years of relevant industry and/or functional experience
- Understanding of core Treasury Services product sets
- Ability to present oral and written communication in an organized clear and confident manner
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
- Ability to partner with internal colleagues and external clients
- Applies sound judgment during the decision making process; evaluates risk factors
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI Blackberry/Good mobile suite etc.) when business needs arise
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
