Job Opportunities Training & Development Specialist (1 year contract)
Job Opportunities Training & Development Specialist (1 year contract)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
MAIN PURPOSE
The Richemont TRAINING & DEVELOPMENT SPECIALIST Is responsible to identify Learning needs and to work with various functions and brands stakeholders to curate and develop learning and development solutions for contact centre ambassadors.
RESPONSIBILITIES
- Develop and implement L&D strategies and training programmes that are aligned with the organisations objectives
- Support and conduct relevant training and learning to enhance employee performance and development
- Curate develop and acquire training procedure manuals guides and training/course materials to ensure high-quality learning resources.
- Cultivate engaging and collaborative working relationship with stakeholders across the organization to identify learning needs and deliver effective solutions
- Inspire curiosity and passion for learning among employees fostering a growth mindset and a commitment to continuous improvement
- Assess and recommend contact centre talent development plans ensuring that training initiatives meet the specific needs of this critical team
- Evaluate program effectiveness through assessments surveys and feedback.
- Maintain knowledge of the latest trends in training and development bringing innovative ideas and best practices to our learning programs.
- Serve as a reliable point of contact for all learning and development matters providing expert guidance and support to employees and managers
- Provide administrative support in the planning and delivery of learning and development events ensuring seamless execution and a positive learning experience.
PROFILE
- At least 3 years of proven work experience as a trainer
- Experience in Training and People Development specifically for Retail or Luxury brand contact centre staff
- Ability to understand and effectively communicate using Retail language.
- Demonstrated track record of designing and executing successful training programs including needs assessment planning development delivery coordination monitoring and evaluation
- Familiarity with both traditional and modern training methods such as mentoring coaching on-the-job training classroom training e-learning workshops and simulations
- Excellent communication skills both written and verbal
- Ability to plan multi-task and manage time effectively in a fast-paced environment
- Comfortable dealing with ambiguity and changing priorities
- Self-starter with a strong ability to learn quickly and adapt to new situations
- Strong writing and record-keeping skills for creating reports and training manuals
- Advanced organizational skills with the ability to handle multiple assignments simultaneously
Required Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
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