Information Technology Manager (Digital Experience Services)
Information Technology Manager (Digital Experience Services)
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Job Description
OFFICE OF INFORMATION TECHNOLOGY
Information Technology Manager(Digital Experience Services) ()
HKBU is at the forefront of a digital transformation journey aimed at revolutionising the digital experience for students teachers and administrators alike. Our mission is to enhance application systems and IT infrastructure to boost productivity and streamline business processes while fundamentally transforming users online and mobile experiences.
Position Highlights
We are seeking a dynamic and skilled IT Manager to join our Digital Experience Team. This role will be responsible for the development deployment and troubleshooting of digital experience platforms. This role requires a hands-on approach and a deep understanding of technologies to ensure that our digital channels deliver exceptional experiences to our diverse user base. As part of the team you will manage over 200 websites mainly powered by Adobe Experience Manager (AEM) mobile apps and social media channels while leveraging behavioral data from Adobe Analytics (AA) and Google Analytics (GA) to optimise customer journeys.
Responsibilities:
- Design develop and maintain robust backend services and APIs for AEM-based applications ensuring seamless integration with front-end components;
- Collaborate with cross-functional teams to design develop and implement digital solutions that enhance user experiences across web and mobile platforms;
- Engineer optimise and maintain websites ensuring high performance and scalability;
- Manage monitor and optimise digital experience platforms such as Adobe Experience Cloud Adobe Analytics Google Analytics e-signature signage CMS tools etc.;
- Implement security measures on the AEM platform;
- Prepare tender specifications and engage in partner selections;
- Design and utilise behavioral data from Adobe Analytics and Google Analytics to generate insights and improve customer experiences;
- Lead the technical execution of projects ensuring alignment with business goals and technical best practices; and
- Take up other IT projects and assignments as assigned.
Requirements:
- A bachelors degree in software engineering computer science information technology computer engineering or related disciplines;
- At least 8 years of hands-on experience in website development website engineering (including SEO and CDN) and behavioral analytics (using Adobe Analytics or Google Analytics);
- Certifications in relevant technologies (e.g. Adobe Certified Expert Google Analytics Certification) are highly desirable;
- Proven experience as a digital experience technical lead with a strong knowledge of SEO best practices and web performance optimisation;
- Working knowledge of a content management system (e.g. Adobe Experience Manager WordPress Joomla Drupal) with the ability to customise it through making programmatic changes would be advantageous;
- Hands-on experience with HTML5 CSS3 JavaScript Java and SQL;
- Experience with DNS and version control systems (e.g. Git) configuration;
- Strong problem-solving skills and the ability to diagnose and resolve technical issues and translate business requirements into technical solutions;
- Excellent communication and collaboration skills with the ability to work effectively in a team-oriented environment;
- Good command of written and spoken English and Chinese proficiency in Putonghua is an advantage; and
- A proactive approach to learning and staying abreast of industry trends.
Shortlisted candidates will be invited to sit for a written test.
The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review and mutual agreement.
Salary will be commensurate with qualifications and experience.
Application Procedure:
Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications of the Universitys Personal Information Collection Statement can be found at
The University reserves the right not to make an appointment for the post advertised and the appointment will be made according to the terms and conditions applicable at the time of offer.
Review of applications is ongoing until the position is filled.
Required Experience:
Manager
Employment Type
Full-Time
