IT Helpdesk / Technical Support / IT Support
IT Helpdesk / Technical Support / IT Support
Posted on :
24-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our client is a large Investment Bank is looking to hireIT Helpdesk / Technical Support / IT Support.
Responsibilities
- Work in Large scale environment with 5 days work.
- Provide day to day monitoring support and administration to in-house users.
- Provide technical support service to all departments.
- Assist users for software or hardware troubleshooting and problems solving.
- Incident management.
- Report operation risk to Team Lead.
- Maintain and update knowledge base including but not limited to technical documents and procedures.
- Identify and resolve technical issues provide root cause analysis of each incident.
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
- Ensure all the desktop computer systems are working properly.
- Online response user questions and assign the Tickets
Requirements
- Proven work experience as Desktop Support Technical Support or similar experience
- Hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Knowledge of network security practices Email system VPN Bloomberg/Wind etc.
- Knowledge of popular operating systems software applications and remote connection systems.
- Ability to solve complex hardware and software issues.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- 1 Years relevant support experience in Financial industry is a plus.
- Good command of written and spoken Mandarin and English is a plus.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
