Analyst - Desktop & Executive IT Support
Analyst - Desktop & Executive IT Support
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Job Description
Desktop & Executive IT Support Analyst
Department:Digital
Division:Customer & Digital Services
Reference number:12535
Engagement type:Fixed Term Contract
1 year Fixed Term Contract
AEMO at the Heart of Energy
AEMO is Australias independent energy system and market operator and system planner. AEMOs purpose is to ensure safe reliable and affordable energy today and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems and our core values revolve around character commitment and connection. Join us as we contribute to this significant transition in the energy sector.
About the role
In this newly created role within the Customer Engagement & Services (CE&S) Division.
The CE&S Division is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division providing Service Desk support to internal and external Customers including End User IT Support for internal Customers and provision and coordination of key IT Service Management capabilities including Incident Problem Change Capacity Performance Availability and Continuity Monitoring and Event Management Knowledge Management Service Design Service Level and Catalogue Management Configuration Management Software and Hardware Asset Management.
What you will be doing
The purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.
- Refresh end user workstations (Laptops Desktops Tiny-PCs)
- Provide VIP IT support to the Executives
- Deliver onsite high quality end-user IT support for hardware (PC Laptop Printers) and software Monday to Friday
- Provide onsite support for AV systems in meeting rooms.
What you will bring to the role
- Experience in real time business critical technology environments preferably in the energy industry or related businesses.
- Demonstrated ability and experience in the areas of End User IT and IT Service Management.
- Managing complex and competing priorities
- Confident communicating with all levels of the business up to exec level.
In return some of our benefits to you
- Flexible working: work from home part time job share hybrid options and additional leave options
- Professional development via projects industry networks job rotation study assistance and more.
- Give back with up to 4 days of volunteering leave per year.
- Reward your hard work with annual performance bonuses (subject to eligibility).
- Embrace a healthier you with our wellness program discounted health insurance gym perks and our comprehensive Employee Assistance Program (EAP).
About Our Process
At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application interview process simply let us know by emailing us at
For more information on the Australian Energy Market Operator (AEMO) please refer to visit one of our social media channels below.
Required Experience:
IC
Employment Type
Full Time
