Technical Communicator

Your Title: Technical Communicator

Job Location: Christchurch New Zealand

Our Department: Field Systems Segment

Are you ready to use your technical communication expertise to help build products that are literally shaping the world

We are looking for a creative collaborative Technical Communicator to join our Information Experience (IX) team. This isnt a traditional documentation roleits an opportunity to help us create end-to-end user assistance solutions across hardware software and digital platforms.

Were at the cutting edge of machine control solutions bringing together Caterpillars expertise in heavy equipment with Trimbles innovative technology in positioning and software. As a Technical Communicator youll help users understand and apply their product knowledge from the moment they get in the cab. Youll be a user advocate and a vital part of a global team thats focused on creating seamless integrated content experiences.

What You Will Do

As a Technical Communicator youll lead the content efforts for our products and help design and develop clear user-focused content to ensure our operators and technicians succeed with CTCT products. Youll be a key part of our Information Experience vision which means youll go beyond static help files to create dynamic integrated content experiences including UX writing graphics and video.

This role will give you the opportunity to:

• Design and develop clear concise user-focused content to help operators and technicians succeed with CTCT products.

• Explore and develop diverse content including UX Writing graphics videos UI-integrated help and other dynamic delivery channels.

• Contribute to the content strategy and execute our Information Experience vision across multiple product lines.

• Collaborate with cross-functional teams including Engineering Product UX Support and Training to deeply understand and meet user needs.

• Advocate for users across the product lifecycle and influence product decisions with a user-first mindset.

What Skills & Experience You Should Bring

• Youve had at least three (3) years of experience. Youve spent the last 3 years writing technical content for complex software or hardware products. You have experience with information architecture and creating reusable content structures and youre familiar with structured content authoring tools and content management systems (MadCap Flare is a plus!).

• Youre an excellent writer and communicator. You have an outstanding ability to write and edit with attention to detail and tone. You can also confidently navigate ambiguity and switch context between long-form documentation embedded help and video.

• Youre an advocate for the user. You can balance technical accuracy with accessibility for diverse user personas and youve got a strong portfolio that showcases clear thoughtful content in a range of formats or delivery methods.

• Youre a self-starter. Youre a curious and creative person who can work independently in a dynamic iterative environment but you also collaborate well with others. You can perform research into products and features and understand technical concepts.

Bonus Points

• Experience creating video or multimedia learning content.

• Familiarity with version control systems and agile development practices.

• Exposure to web development visual communication or UX writing.

• Background in construction civil engineering or heavy equipment.

Please Note: Only applicants legally entitled to work in New Zealand will be considered.

About Your Location

This role is based at Trimbles New Zealand headquarters in Christchurch on the Little River Link Cycleway. Our campus is home to over 350 Trimble employees and weve designed it to make your workday as seamless as possible. Youll have access to free parking secure covered bike sheds an onsite gym and showers. We also have an active social club and a collaborative team environment where people are excited to work with leading technology solutions.

At Trimble youll find the inspiration and opportunity to be yourself and thrive. Our global community including more than 400 people in New Zealand is passionate about bringing new ideas and innovations to life and building a better more sustainable future.

About Caterpillar Trimble Control Technologies (CTCT)

Our division develops machine control products that use site design information combined with positioning technology to semi-automatically control machines. These products are used in a range of applications to enable a machine operator to perform their work safely accurately efficiently sustainably and effectively through the use of sophisticated yet intuitive user-centric technology.

Trimbles Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.

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