Technical Customer Support Professional

Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional

Join an international team at the cutting edge of precision positioning technology where you will directly influence product quality and drive innovative machine control solutions for global leaders like Trimble and Caterpillar. This high-impact role gives you the unique opportunity to solve complex global challenges while shaping product requirements early in the development cycle for the earthmoving and paving industries.

TheTrimble Field Systems segmentprovides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology.

About Caterpillar Trimble Control Technologies (CTCT)

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning control and automation products for earthmoving and paving machines in the construction and mining industries using technologies such as GNSS optical total stations lasers and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products see Makes This Role Great: In this role you will be at the forefront of developing and optimizing machine control solutions directly influencing product reliability for global industries and shaping the future of construction automation. You will serve as a key technical leader guiding cross-functional teams and transforming customer feedback into innovative real-world product improvements.

Key Exciting Responsibilities

• Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
• Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
• Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
• Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
• Author and distribute critical support documentation to parent companies and manage global tracking databases.

Essential Skills & Experience

• Minimum 8 years of technical experience with machine control and guidance systems.
• Proven expertise troubleshooting CAN/J1939 Ethernet and wireless communications.
• Demonstrated ability to work independently and guide teams through complex technical challenges.
• Strong analytical and communication skills with a two-year or higher degree in a technology-related field.

Bonus Points For

• Hands-on experience with GPS machine control and guidance system design or validation.
• Strong mechanical and electrical aptitude with experience in bench and machine test environments.

Logistics:

Location: Dayton OH or Christchurch N.Z.

Travel Requirement: Approximately 20% international travel

Why Youll Love Working With Us

At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Technical Support Engineer Machine Control Support GNSS Troubleshooting Heavy Equipment Automation CAN bus J1939 Caterpillar Support Trimble Construction Systems Validation Customer Support Professional

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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