AWS Technical Account Manager (TAM), Enterprise Support NZ ISV

Join AWS as we improve our Independent Software Vendors (ISV) customers technology operations and AI in the cloud. As an Enterprise Account Technical Engineer youll operate as a trusted technical consultant earning trust with our customers and having a direct impact in helping them gain maximum value from cloud technology. Youll craft and execute strategies to drive customer adoption and use of AWS services while providing expert guidance on architecture support strategies project planning and operational excellence.

Working with some of the most iconic businesses in the country from rising startups to large enterprises undergoing significant transformation youll provide technical leadership and consultative expertise across the customer lifecycle. This role offers opportunities to develop your technical and consulting skills while solving challenging problems in cloud adoption migration and optimization. Youll collaborate with cross-functional teams to ensure customer success while building long-term relationships that enable business transformation.

Key job responsibilities
Partner ISV Customers to optimise their SaaS platforms on AWS advising on multi-tenancy CI/CD pipelines and containerised deployment strategies
Guide ISV customers through modernisation of their software delivery lifecycle including container orchestration (ECS/EKS) serverless architectures and DevOps best practices
Build solutions and provide technical guidance as a trusted advisor ensuring AWS environments remain operationally healthy while reducing cost and complexity
Develop trusting relationships with customers at all levels understanding their business needs and technical challenges to drive meaningful technology discussions about incidents trade-offs and risk management
Consult with a range of stakeholders from developers through to C-suite executives crafting strategies that help customers achieve their business objectives through effective cloud adoption
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers to deliver comprehensive customer support
Proactively identify opportunities for customers to gain additional value from AWS including providing detailed reviews of service disruptions metrics and pre-launch planning

A day in the life
As a Technical Account Manager (TAM) your day begins with reviewing customer operational metrics and preparing for strategic meetings. You might start with a workshop helping a retail customer architect their cloud solution followed by collaborating with account teams to develop approaches for an upcoming migration project. After lunch youll lead a technical discovery session with a healthcare customer exploring analytics solutions then spend time reviewing architectural designs and providing best practice guidance. Throughout the day youll be building relationships solving complex problems and ensuring customers maximize their AWS investment.

About the team
At Amazon Web Services we dont mind being called peculiar. We have our own way of doing things. Were obsessed with customers we see beauty in simplifying the complex and were comfortable with being misunderstood. This peculiar approach is part of our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

Our team combines technical excellence with a customer-focused approach to help organizations across New Zealand realize the full potential of cloud technology. Were a group of passionate cloud technologists who thrive on solving complex problems and delivering transformative results for our customers. As we continue to rapidly expand in New Zealand youll have abundant opportunities to develop your technical consulting and leadership skills. Youll work alongside talented cloud experts while expanding your knowledge of AWS products receiving mentorship and gaining AWS certifications in a supportive innovative environment.

Were passionate about supporting the needs of our people and their family members. Benefits include Medical Cover Employee Assistance Programs and Global Mobility opportunities.

- 3 years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Knowledge of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef etc.
- Hands on experience working with AI

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Bachelors degree
- Experience working with or within an ISV SaaS provider or software product company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.