Customer Support Specialist - OPEN FOR FRESH GRADUATES
Customer Support Specialist - OPEN FOR FRESH GRADUATES
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1 Vacancy
Job Description
Important: This role is only open to candidates located in Manila Philippines.
Job Title: Customer Support Specialist
Industry: Maintenance & Service Industry
Location: Manila Philippines (Hybrid)
Employment Type: Full-time
Salary: PHP 22000 per month Benefits
Requirements
We are looking for a Customer Support Specialist to join our team and provide exceptional service to our clients in the United States. The ideal candidate will handle inquiries resolve issues and ensure a smooth customer experience. This role is open only to new graduates who are eager to start their careers in customer service.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a professional and timely manner.
- Assist clients with booking maintenance services rescheduling and addressing concerns.
- Maintain accurate records of customer interactions in the CRM system.
- Coordinate with the operations team to ensure service requests are fulfilled efficiently.
- Provide detailed information about our maintenance services policies and pricing.
- Handle customer complaints and provide appropriate solutions to ensure satisfaction.
- Follow up with customers to ensure issues are resolved and maintain positive relationships.
Qualifications:
- Must be a recent graduate (Bachelors degree in any field).
- Excellent communication skills in English (both written and verbal).
- Strong problem-solving skills and ability to handle customer concerns professionally.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Proficiency in using computers email and chat-based customer support tools.
- Willing to work on shifting schedules to align with U.S. business hours.
Benefits
Benefits:
- Competitive salary of PHP 22000 per month
- Government-mandated benefits (SSS PhilHealth Pag-IBIG)
- Paid leaves and holidays
- Career growth opportunities
- Training and support provided
How to Apply:
If you are a new graduate looking for an opportunity to start your career in customer support wed love to hear from you! Please send your resume and a short video introduction to
Required Experience:
Unclear Seniority
Employment Type
Student
