Senior Microsoft Account Manager
Senior Microsoft Account Manager
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Job Description
The world of global advisory audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology.
The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists enabling economies of scale and a new way of working that expands beyond local capability
Together with KDN KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN youll be a part of the KPMG family working alongside some of our professions most skilled practitioners on rewarding programs and initiatives that are changing the way business operates delivering value to our clients and driving positive change in the communities we serve.
Youll be enabling KDN accelerate new ways of working using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.
And through your work youll build a global network and unlock opportunities that you may not have thought possible with access to great support vast resources and an inclusive supportive environment to help you reach your full potential.
The Microsoft Account Manager is responsible for managing client relationships ensuring customer satisfaction and driving the adoption and success of our Microsoft services. This role involves understanding customer needs recommending appropriate solutions and overseeing their implementation and ongoing management to achieve business objectives.
Responsibilities:
- Building strong client relationships to maintain old business and acquire new mutual opportunities
- Negotiate commercial conditions with current and prospect customers
- Participate in customer retention upsell and cross sell campaigns
- Understand the clients business model and participate in account business plan execution
- Actively communicate with clients to ensure all of their business needs are translated understood and addressed properly
- Consistently plan direct and coordinate cross-functional teams and their activities
- Track development of opportunities. Monitor and control work progress while being on top of the requirements coming from the clients
- Bridge gaps across clients and teams by ensuring accurate communication in ways to enhance understanding
- Identify assess and manage risks to the success of the initiatives
- Escalate issues related to schedules working methods resources staff matters or technical difficulties through appropriate channels in a timely manner. Resolve complaints and keeping track of all processes that pertain to the clients aspirations
- Coordinate activities with other Business Development team members to identify areas for collaboration and synergy of projects
- Be up to date with key technology trends in the market and provide actionable insights to your account base
- Foster an environment of continuous improvement - constantly exploring ways to increase efficiency and productivity reducing waste and reducing costs
What you bring in:
- Minimum 5 years of former Business Development/ Account/ Project/ Service Management experience working with IT teams in an international environment
- Previous hands-on experience with Microsoft products as a consultant and/or Project manager will be considered as a strong advantage
- Experience in writing complex proposals with clearly defined value proposition
- Experience in contract negotiations
- Ability to develop and nurture relationships with various levels of senior management and executive management
- Effectively possess good leadership skills positive attitude top-level accuracy and critical thinking. Strong communicational and organizational skills to coordinate efforts with attention to detail
- Time management and multitasking skills to handle multiple tasks projects and clients at once
- Determination to grow quickly in a truly dynamic environment
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Ability to easily prioritize projects and execute initiatives with high quality in a timely manner
- Experience with project management tools used for task/time/resource management
- Fluency in English - excellent verbal and written communication skills
What we offer:
- The chance to work in a top talented team being part of a truly international organization
- Enhanced knowledge in cutting edge technologies
- Working on challenging projects with clients in various industries across the globe
- Ongoing trainings certifications and continuous learning and development opportunities setting a clear career path
- Attractive remuneration
- Additional health insurance
- Life insurance
- 50 benefits and services to choose from
- Hybrid working policy
Required Experience:
Manager
Employment Type
Full-Time
