IT Software Applications Support Analyst
IT Software Applications Support Analyst
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Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The IT Software Applications Support Analyst position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance troubleshooting issues and ensuring the smooth operation of IT software applications & services. The ideal candidate will have a strong technical background excellent problem-solving skills and a commitment to providing high-quality support.What youll do:
Ensure availability and performance of high-volume software applications (24/7/365).
Performs daily administrative tasks such as working with daily check lists and creating turnover reports.
Support all operational aspects of the Zelis payment software applications system inclusive of monitoring the system to ensure accurate file import and export.
Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed.
Monitor the status of daily software Production schedules to achieve on-time quality completion of shift processing.
Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners.
Communicate with clients and channel partners for software production resolution/ticket closure.
Continually monitor and maintain security measures of software applications.
Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
Build strong trusting team relationships within the Operations Department and across the organization System Support Development Support DBA/SQL Client Services and Quality Assurance to maintain client satisfaction.
Ensures seamless software application system operations; inclusive of backend processing payment routing and processing and security measures.
Works on assignments that are complex in natures in which judgment and initiative are required to resolve problems and make recommendations.
Assists in reconfiguring software Production processes when primary components fail.
Performs Automic and other code promotions.
Participates in Maintenance/Release activities; develops maintenance windows brings Software Applications up and down; performs release verification; maintains internal/external notifications throughout.
Helps to enforce standard policies and procedures.
Assists with ensuring production documents are complete current and stored appropriately.
Assists in training other Operations Analysts regarding standard operating procedures internal applications and project knowledge.
What Youll Bring to Zelis:
1 years experience monitoring and troubleshooting payment/transaction-based software applications
Read & understand SQL queries
Create scripts in the shell of the operating system
Experience working in a Microsoft environment: Windows Azure MSSQL.
Analytical skills as they relate to data identification and mapping.
Transmission protocols experience including FTP and SFTP
Work shifts (includes nights weekends holidays) in a 24x7 environment
Build basic SQL queries
Healthcare and/or Payments experience a plus
Workload automation and scheduling tools such as Automic or other similar
Basic knowledge of C#
Jira tracking
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership -office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
IC
Employment Type
Full-Time
