IT Support Specialist
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Job Location:
Mountain View, CA - USA
Monthly Salary:
$ 90000 - 110000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist youll play a hands-on role in maintaining and improving the systems tools and workflows that keep our engineers AI researchers and business teams running efficiently. Youll be the go-to expert for troubleshooting technical issues managing devices and networks and helping teams leverage the latest tools that power our AI-enhanced platform.
This is an exciting opportunity to work in a fast-paced forward-thinking environment where IT meets artificial intelligence. Youll collaborate with talented engineers and operations leaders gaining exposure to automation and AI-enabled tools that shape the future of work.
Your Impact
- Provide frontline IT support for employees across Windows and macOS environments.
- Troubleshoot hardware software and network issues to ensure minimal downtime.
- Manage onboarding and offboarding processes including device setup access provisioning and account management.
- Maintain and optimize company systems such as Google Workspace Slack and security tools.
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning access control and monitoring.
- Contribute to IT process documentation and help scale support operations as the company grows.
Were Looking For Someone Who
- 3 years of IT support or systems administration experience in a fast-paced tech environment.
- Strong understanding of networking endpoint management and system security.
- Proficiency with Google Workspace administration and modern collaboration tools.
- Experience troubleshooting both hardware and software issues across multiple platforms.
- Excellent communication and problem-solving skills with a proactive customer-first mindset.
- Eagerness to learn and work with emerging technologies including AI-related tools and automation systems.
- BS degree in Information Technology Computer Science or a related field (or equivalent experience).
Nice to Haves
- Experience with scripting or automation tools (Python Bash or PowerShell).
- Familiarity with identity management systems like Okta or Azure AD.
- Interest in AI tools data workflows or supporting teams that build AI-driven products.
About
We are in the business of shaping the future of work. Our mission is to make conversations more over 1B meetings is the worlds leading tool for meeting transcription summarization and collaboration. Using artificial intelligence Otter generates real-time automated meeting notes summaries and other insights from in-person and virtual meetings - turning meetings into accessible collaborative and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google DeepMind Zoom and Tesla.is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process please contact at least 3 business days before your interview.* does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any employee) and without a written agreement otherwise will be deemed to be our sole property and no fee will be paid should we hire the candidate
Salary range
Salary Range: $90000 to $110000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
Otter AI Meeting Agent supports real-time transcription, live chat, automated summaries, insights, and action items.
