Customer Service Representative (On-site, Graveyard Shift)
Customer Service Representative (On-site, Graveyard Shift)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Receive initiate document and handle product/service-related transactions over the phone with customers
- Review and master product/service-related systems and materials per customers
- Respond to client concerns and queries with courtesy professionalism and a customer-centric approach
- Communicate effectively with customers via phone email or chat ensuring a positive customer experience
- Demonstrate strong interpersonal skills while interacting with customers colleagues and other stakeholders
- Handle customer inquiries and resolve complaints in a timely and efficient manner
- Collaborate with team members to improve overall customer service experience
- Stay updated on product knowledge and industry trends to provide accurate information to customers
- Follow company policies and procedures to ensure compliance with quality standards
- 6 months to 1-year of preferred experience as a Customer Service Representative (CSR) but not required
- College-level education preferred but not required
- Proficient in Microsoft Office (Excel Word and PowerPoint)
- Strong written and verbal communication skills in English with the ability to interact effectively with diverse personalities
- Ability to handle a high volume of customer interactions while maintaining a positive attitude
- Empathy and ability to handle customer concerns and complaints with patience and professionalism
- Self-starter with excellent follow-up and time management skills capable of multitasking effectively
- Comfortable working in a fast-paced innovative and constantly changing environment
- Ability to work well independently and in a team environment
- Flexibility to adapt to changing business needs and work schedules including weekends and holidays if required
- Applicants must be willing to work in Bonifacio Global City Taguig City
Required Experience:
Unclear Seniority
Employment Type
Part-Time
