Senior Service Now Leader
Senior Service Now Leader
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) certification (e.g. ITSM ITOM HRSD)
Required Skills:
Hands-on ServiceNow administration and development experience (5 Years)
Strong understanding of ITIL processes and best practices (5 Years)
Proficiency in JavaScript Glide API Flow Designer and ServiceNow Studio (5 Years)
Experience with ServiceNow integrations using REST/SOAP web services
Strong analytical skills and ability to translate business requirements into technical solutions
Strong stakeholder management and collaboration skills
Ability to prioritize and manage multiple projects simultaneously
Excellent written and verbal communication abilities
Preferred Skills:
Experience with ITOM Discovery Event Management or Performance Analytics
Knowledge of Agile/Scrum methodologies
The ServiceNow Expert will be driving operational excellence through ServiceNow strategy IT asset optimization and enterprise discovery-aligning technology processes and teams for measurable business outcomes.
ServiceNow Expert will lead the design development and administration of our clients ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills ensuring the platform aligns with business objectives supports ITIL processes and delivers a seamless user experience across the organization.
Job Duties:
Platform Administration: Configure and maintain ServiceNow modules including Incident Problem Change Asset CMDB Service Catalog and Knowledge Management
Custom Development: Design script and implement new applications workflows and integrations to expand ServiceNow functionality
System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems
Process Optimization: Partner with IT and business teams to refine workflows automate processes and improve service delivery
Security & Compliance: Implement role-based access controls monitor platform performance and ensure compliance with security policies
Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption
Documentation & Training: Produce technical and user documentation; provide training to system users and administrators
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) certification (e.g. ITSM ITOM HRSD)
Required Skills:
Hands-on ServiceNow administration and development experience (5 Years)
Strong understanding of ITIL processes and best practices (5 Years)
Proficiency in JavaScript Glide API Flow Designer and ServiceNow Studio (5 Years)
Experience with ServiceNow integrations using REST/SOAP web services
Strong analytical skills and ability to translate business requirements into technical solutions
Strong stakeholder management and collaboration skills
Ability to prioritize and manage multiple projects simultaneously
Excellent written and verbal communication abilities
Preferred Skills:
Experience with ITOM Discovery Event Management or Performance Analytics
Knowledge of Agile/Scrum methodologies
The ServiceNow Expert will be driving operational excellence through ServiceNow strategy IT asset optimization and enterprise discovery-aligning technology processes and teams for measurable business outcomes.
ServiceNow Expert will lead the design development and administration of our clients ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills ensuring the platform aligns with business objectives supports ITIL processes and delivers a seamless user experience across the organization.
Job Duties:
Platform Administration: Configure and maintain ServiceNow modules including Incident Problem Change Asset CMDB Service Catalog and Knowledge Management
Custom Development: Design script and implement new applications workflows and integrations to expand ServiceNow functionality
System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems
Process Optimization: Partner with IT and business teams to refine workflows automate processes and improve service delivery
Security & Compliance: Implement role-based access controls monitor platform performance and ensure compliance with security policies
Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption
Documentation & Training: Produce technical and user documentation; provide training to system users and administrators
Employment Type
Full-time
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