Customer Service Representative I-Recruited
Customer Service Representative I-Recruited
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
Description:
Provide customer support to faculty staff students or visitors who are seeking services assistance information or problem resolution from a Harvard office department or program. Provide customer service in person over the phone by email or on the web. May work in a wide variety of campus settings or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members alumni applicants or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations and remain calm poised and resilient. Strong willingness to learn about the services programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful as is ability to navigate on Harvard campus
Additional Details
- Preferred Pay Rate Range : BR5-BR
- Union Designation : Union Eligible
- Report-To Detail : 100% on Campus
- Tenure Limit : 3 months
- FLSA Exemption Status : Non-Exempt/OT Eligible
- Required Education : High School Graduate
- Required occupational training certifications or license(s) : None
- Business Title : Customer Service Representative
- Additional Job Details : Customer service facing role making ID cards for the Harvard community who come to the Campus Service Center primarily for those needing an ID card. Will be sitting at the customer service desk of the Campus Service Center entire shift. Requires standing walking to and from printers and out to lobby to take photos and deliver cards to customers. Customer volume will be busy during end of August beginning of September during return to campus. Must be able to handle an active work environment and multi-tasking. Will be performing other project work as assigned by CSC Manager. Candidate could be trained to do work in Parking software. Working hours are 10am -4pm Mon to Friday
- Does this position require a HUID : Yes
- Pre-identified candidates information including name email phone state/city/zip & pay rate : (No Value)
- Is the worker converting from being a Harvard full-time employee (FTE) : No
- Role requires identity I-9 and 3 reference screen (recruited) : Yes
- Role requires identity I-9 screen (payrolled) : No
- Role requires DMV/driving history screen : No
- Role requires criminal background and sexual offender screening CORI/SORI : No
- Role requires criminal background screen : No
- Role requires 10-panel drug screen : No
- Role requires credit record check : No
- Role requires compliance with Immunization policy. : No
Employment Type
Full-time
Key Skills
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