15-20 years of experience in technical program delivery and digital transformation initiatives.
The ideal candidate will have a proven track record of working with global clients teams and stakeholders with exposure to US and European clients.
This role will be responsible for managing multiple large programs simultaneously ensuring that the portfolios financial performance aligns with business goals.
As the primary point of contact for global clients the Account Manager will be responsible for managing customer communication and escalations.
Collaboration with Leaders project teams and other internal stakeholders will be essential in delivering customer business outcomes.
This role will also be responsible for driving SLAs KPIs and metrics to monitor and improve delivery performance as well as leading governance calls program reviews and issue resolution.
The ideal candidate will have experience in stakeholder management at senior levels and will be responsible for leading mentoring and growing a high-performing delivery team.
The successful candidate will foster a culture of accountability innovation and customer-centricity.
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