Program Manager IFS TheLoops
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Job Location:
Monthly Salary:
Posted on:
03-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
About TheLoops
TheLoops an IFS company is the first enterprise-grade AI Agent platform built for SaaS CX and mission-critical industries. Our AI Agents are like digital coworkers: secure always learning and working 24/7 to drive measurable business outcomes. As we grow were looking for mission-driven individuals to help us deliver the future of AI-powered operations.
At TheLoops we:
- Lead with Curiosity: We ask questions learn and communicate with respect for each other.
- Learn by Making: We iterate fast to deliver tangible solutions with humility.
- Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.
TheLoops is redefining how modern support organizations scale. TheLoops is redefining how modern organizations scale and our customers rely on us to unify their technical stack and deliver real-time AI-powered insights and Agentic capabilities
As a Program Manager you will be a key member of a newly formed team responsible for delivering our most high-profile customer engagements. This means youll be:
Program Management:Leading and managing multiple enterprise-level projects from initiation through delivery optimization and tuning. Youll ensure projects are completed on time within scope and on budget adhering to our Services Methodology approach.
Customer Engagement:Building and maintaining strong relationships with key stakeholders including senior leaders and project managers. Youll serve as the primary point of contact for project-related activities and help educate clients on the nuances of AI and AI assistants.
Workshop Ownership and Execution:Taking ownership of developing workshops to support the creation of user stories and technical requirements for our customers AI assistants.
Operations:Managing dependencies and resources initiating change orders and documenting all key decisions and meeting outcomes. Youll also support the sales process as needed to instill customer confidence.
Team Leadership:Coordinating services team membersincluding solution architects implementation specialists and integration engineersto ensure cohesive project execution. Youll also collaborate with product customer success and sales teams.
Risk Management:Identifying potential project risks and proactively developing mitigation strategies. Youll serve as the primary escalation point for issues that could jeopardize customer satisfaction or project completion.
Steering Committee Ownership:Providing regular project updates to key senior stakeholders at both TheLoops and the customers organization.
Performance Monitoring:Tracking project performance in real time analyzing key metrics and preparing detailed status reports and dashboards for clients and internal teams.
Continuous Improvement:Implementing best practices and lessons learned to enhance the efficiency and effectiveness of project delivery and advancing operational prowess through collaboration with Services leadership.
Customer Success:Working closely with Sales and Customer Success to ensure a seamless handover and continued client satisfaction post-implementation as well as executing follow-on projects to grow customer value.
Qualifications :
You have7 years of experiencein program or project management with a focus on enterprise clients within the technology or SaaS industry.
You have a strong understanding of AI technologies particularly in deploying conversational AI and automation solutions for large enterprises. You can communicate the nuances of AI to both technical and non-technical audiences.
You have a deep understanding of consumer customer service best practices and strategies.
You are technically adept and comfortable with APIs data migration and configuring complex software integrations. Youre passionate about AI and possess a working understanding of concepts likeLLMs embeddings prompt engineering and vector databases.
You have a bachelors degree in Business Information Technology or a related field; a PMP or similar certification is highly desirable.
You have proven experience building project delivery methodologies and processes.
Youre a natural leader with excellent communication skills and the ability to manage multiple projects simultaneously.
Youre willing to travel up to 20% of the time
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
