General Manager at Mshel Homes
General Manager at Mshel Homes
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
JOB TITLE: General Manager
JOB LOCATION:Abuja
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JOB DETAILS:
- The General Manager (GM) is responsible for overseeing the entire operation of the hotel-apart ensuring the propertys success in delivering exceptional guest experiences maximizing financial performance and maintaining high standards of operations.
- The GM provides leadership to all departments drives business growth and ensures the smooth running of daily operations while focusing on profitability guest satisfaction and staff management.
Key Responsibilities
- Oversee the day-to-day operations of all departments including front desk housekeeping maintenance and food & beverage services (if applicable).
- Ensure the property is well-maintained and in compliance with all health safety and security standards.
- Implement efficient procedures to enhance operational performance including check-in/check-out processes housekeeping and guest services.
- Maintain and improve guest satisfaction by ensuring high standards of service are consistently met.
- Address guest complaints and feedback resolving issues in a timely and professional manner.
- Monitor guest reviews and ratings making necessary adjustments to enhance the guest experience.
- Develop and manage the propertys annual budget controlling costs and maximizing revenue.
- Analyze financial performance and key metrics making adjustments to improve profitability.
- Oversee the pricing and revenue management strategies to ensure optimal occupancy and ADR (Average Daily Rate).
- Hire train and supervise department heads and other key staff members.
- Foster a positive work environment that encourages teamwork professional growth and staff retention.
- Conduct regular performance reviews identify training needs and implement staff development programs.
- Work with the sales and marketing team to develop and implement strategies to increase occupancy attract new business and retain repeat guests.
- Identify opportunities for growth through market analysis and competitor research.
- Ensure the hotel is effectively promoted across digital channels and travel platforms.
- Ensure the property complies with local regulations and industry standards including fire safety health regulations and employment laws.
- Maintain high standards of hygiene cleanliness and safety across all operations.
- Build relationships with local businesses tourism boards and other stakeholders to promote the hotel-apart.
- Represent the hotel at industry events and in the community to enhance its visibility and reputation.
Qualifications
- Bachelors Degree in Hospitality Management Business Administration or related field (Master Degree preferable).
- Proven experience of minimum of 10 years as a General Manager or in a senior management role within the hospitality industry.
- Strong leadership financial acumen and communication skills.
- Ability to manage diverse teams and handle multiple responsibilities in a fast-paced environment.
- Knowledge of property management systems (PMS) and other hotel-related software.
- Leadership and team management
- Financial planning and analysis
- Customer service excellence
- Problem-solving and decision-making
- Marketing and revenue management
- Strong communication and interpersonal skills.
HOW TO APPLY
To apply for the ongoing Mshel Homes job opening visit the jobAPPLICATION PORTALto submit your application!
Required Experience:
Director
Employment Type
Full-Time
Department / Functional Area
Key Skills
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