Operational Key Account Management
Operational Key Account Management
Posted on :
23-08-2025
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1 Vacancy
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Job Description
cargo-partner Logistics is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air sea land transport and warehousing services with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform cargo-partner ensures easy cooperation and full transparency throughout the supply chain.
Were looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position please submit your application with the detailed resume in English byApply Now
Company Benefit:
- Annual Leave 10-12 Days
- Diligent Pay and Overtime
- Provident Fund
- Health Insurance
- Staff Outing and New Year Party
- Annual Medical Check Up
- Dental
- Performance Bonus
- Incentive
- 5 working days (Hybrid)
- Work from home 1 day/week
Job Description:
- Playing an integral part in generating new sales through positive customer experience and collaboration with KAM.
- Communicating and aligning all new business opportunities for the assigned customers with Commercial Management
- Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
- Maintaining Customer Operating Procedures (COPs) and monitor compliance.
- Ensuring that all customer related reports are provided timely which may include working with IT CI BPM etc. to develop new reports as needed and that the correct information as required by the customer is captured.
- Forecasting revenue and volume developments for the managed customer portfolio. Monitor Key Performance Indicators perform root cause analysis and implement corrective actions where necessary.
- Reviewing analyzing and providing feedback to Management on scope of work risk assessments and financial performance.
- Scheduling and preparing regular business review meetings together with the account owner developing Power Point presentations and leading the implementation of any required changes or improvements.
- Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level Ops or Customer Service).
- Continuous Improvement:
- Initiating and supporting in-depth business process and supply chain analysis to identify weak points and opportunities for improvements in handling the customer operationally.
- Supporting the implementation of identified continuous improvement initiatives or business growth initiatives.
- Agreeing on the scope of services and the KPIs for measuring the quality of service delivery
- Ensuring regular reporting of KPIs across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any
Qualification:
- Has at least 5 years experience in Inside Sales/ Business Development / Sales.
- Hasexperience inFreight Forwardersor Shipping company
- Proven track records in professional business development
- Strong Customer Service mind
- Sales-oriented with operational conscious
- Result-oriented and strong in following up
- Self-confident with positive attitude
- Strong Negotiation skills
- Convincing presentation skills in Thai andEnglish.
- Dynamic structured flexible and ambitious
- Self-Motivating
- Willingness and ability to travel
- Able to work under pressure
Special Knowledge:
- Freight forwarding industry
- Basic computer knowledge / skills in MS Office (Word Excel PowerPoint)
- FM3000 know-how in related functions.
- Cargowise One/ S.P.O.T. / Salesforce / CRM know-how and ability to demonstrate internally and externally
- Fluent in English language
For over 40 years cargo-partner has flourished in the logistics industry delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve now becoming a top 5 global player. As an end to end info logistics provider we pride ourselves on offering a comprehensive portfolio of air sea land transport and warehousing services.
With a unique focus on information technology and supply chain optimization we empower businesses to thrive in todays fast-paced world. Join our dynamic team where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured creativity is celebrated and together we take pride in making a difference.
Discover more about ourMission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.
cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race color religion gender sexual orientation gender identity national origin age disability or any other legally protected characteristics. We welcome and encourage applications from all individuals regardless of background.
Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow
Ready to get things moving Join our team!
Learn about Life at cargo-partnerhere.
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Employment Type
Full-Time
Key Skills
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