Team Leader
Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveler Servicesteam we believe in providing the best in class customer experience in the most seamless and efficient way.
We are proud to have been named the most admired Travel Management Company and we are even more proud that
we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work in collaboration with clients and CWT departments. We support each other. We grow as a team. And to us thats what makes a world of difference. Learn about our opportunities and start your journey.
Job Description
Leading a team of travel leaders and travel counselors in an effective manner to ensure an exceptional Quality of service
and SLAs are achieved
Conducting One-On-One feedback sessions with the team members on monthly basis
Process Improvement Initiatives to deliver best quality to CWT clients both internal and external
Managing performance issues and reward and recognition in your site and team
Ensure team work and professional communication is displayed all times
One should foster ethical environment and respect company policies
Excellent customer service skills
Minimum 3 - 5 years of a Team Supervisory role in the travel industry or customer related industry with similar processes
and goals
Employment Type
Full Time
