Team Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- The Team Managers primary focus is to oversee coach and develop Customer Care to respond to customer supplier and dynamic partner inquiries resolve issues and answer various questions.
- The Team Manager will monitor email/call volume email backlogs and actions/responses of the agents to maintain and improve the resolutions quality and integrity.
- Assist in agent goal-setting practices.
- Take escalated calls.
- Strong collaboration with the Training department.
Qualifications :
Our most successful candidates will have:
- A Bachelors Degree or Associate Degree is preferred but not required.
- Experience in managing a team of 18 to 20 associates.
- Experience and knowledge in supporting sports streaming services as a customer service line of business.
- Sports enthusiast
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
- Strong customer orientation when managing communications and issues.
- The ability to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Knowledge of metrics their measurements thresholds targets and process owners.
- A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
